若选择保持，您的对话将被保持3分钟，请尽快返回咨询
","chat-click_to_reconnect":"单击以重新连接","chat-choose_language":"选择语言","chat-choose_a_question_type":"选择问题类别","chat-chat_rated":"在线交谈评为","chat-chatFormEmallErr":"请输入有效的邮箱地址","chat-chatFormDepartmentErr":"请选择一个问题类别","chat-chatButtonText":"客服","chat-category-type":"问题类别","chat-category-title":"选择问题类别","chat-cancel":"取消","chat-binance_online_support":"币安在线客服","chat-attach_file":"附加附件","chat-ViewFAQ":"选择常见问题","chat-PleaseEnterKeywords":"简要问答","chat-close-popup-context":"我们正在回答您的问题，确认结束当前的服务吗？","chat-status-context2":"评价已完成","chat-notice-title-context1":"提示信息","chat-risk-prompt-content1":"您有提现申请未成功，如您想继续申请提现，可重新发起提现申请，根据系统引导完成相关认证后可以提现。如完成相关认证后仍无法提现，请联系客服。","chat-pending-problems-unsuccessful 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{{time}}分钟","chat-queue-announcement-button-context":"加入排队","chat-modal-button-wait-context":"继续等待","chat-queue-announcement-context1":"人在排队中","chat-modal-current-queue-context1":"您在队列中的位置","chat4-transfer-cs-button-context":"人工客服","chat4-transfer-cs-title-context":"转接人工客服","chat4-bot-rate-helpful-context1":"感谢您的反馈，请问还需要其他帮助吗？","chat4-bot-rate-helpful-context2":"很抱歉没能解决您的问题，以下问题或许能帮到您","chat4-bot-rate-nothelpful":"没用","chat4-FAQ-title-context":"选择一个问题类别","chat4-bot-rate-helpful":"有用","chat4-FAQ-button-context":"展开","chat4-guess-you-want-know":"您可能想了解以下问题","chat4-bot-bibi-context1":"我是机器人BiBi, 我能为您做什么呢？","chat-ended-four_minutes-reason":"由于我们长时间未能收到您的回复，系统已经自动结束了本次交谈，我们将继续服务队列中的其他用户。如果您还有其他问题需要询问请随时联系我们的在线客服。","chat-bot-connect-cs-click_here":"去查看","chat-2fa-system_msg-context-fix":"我们需要认证您的账户信息","chat-bot-transfer-agent-no":"不会","chat-bot-transfer-agent-yes":"确认","chat-bot-transfer-agent-context":"是否连线，获得人工帮助？","chat-error-page-button-restart":"点击刷新","chat-error-page-unexpected-context":"对不起！处理您的请求时发生了意外错误，您可以稍后再试。","chat-error-page-unexpected-title":"出现意外错误","chat-messages-sent-too-frequently":"发送过于频繁","chat-rate-timeout-message":"本次服务评价时间已到，感谢您对币安客服团队的支持～","chat-2fa-textfield-error-message":"错误信息","chat_system_message_rate_service":"非常感谢您对我们的本次服务进行评价","chat-2fa-system_msg-failure":"验证失败","chat-2fa-system_msg-success":"验证成功","chat-2fa-send_code-context":"发送验证码","chat-2fa-button-submit":"提交","chat-2fa-google-placeholder-context":"输入六位验证码","chat-2fa-rectangle-google_auth":"输入谷歌验证码","chat-2fa-rectangle-email_auth":"输入邮箱验证码","chat-2fa-rectangle-sms_auth":"输入手机验证码","chat-2fa-tab-google_auth":"谷歌验证","chat-2fa-subtitle-context1":"为了您的账户安全，请完成完全验证","chat-2fa-tab-email_auth":"邮箱验证","chat-2fa-tab-sms_auth":"手机验证","chat-2fa-system_msg-context":"我们需要认证您的账户信息，您也可以选择跳过该步骤","chat-2fa-title-verification":"身份认证","chat-2fa-click-button-context":"点击验证","chat-bot-system_msg-context1":"正在转接人工客服，请稍候……","msg_system_queue_position":"队列位置{0}","msg_chat_queue_position\t":"队列位置{0}","msg_chat_left_session":"{0}已经离开了会话","msg_chat_join_session":"{0}已经加入了会话","msg_keep_session":"保持会话3分钟","msg_count_down_s":"会话将在{0}秒后结束","chat_send_fast_context":"发送过于频繁","rate_service_attitude_poor":"较差","rate_service_attitude_good":"较好","rate_problem_solved_no":"不会","rate_problem_solved_yes":"确认","sysmessage_out_of_service_time":"不在服务时间","sysmessage_fail_assign_agent":"分配客服失败","chat-match-list-context2":"去查看","chat-rate-comment-context2":"请输入您的留言","chat-blocklist-alert-context":"系统原因您暂时无法使用chat","chat-popup-button3":"结束服务","chat-match-list-context1":"没有找到您的问题？","chat-popup-button2":"保持会话","chat-popup-button1":"继续服务","chat-back-popup-context":"选择保持会话，客服将在线等您4分钟，请尽快返回咨询","chat-back-popup-title-context":"需要为您保持会话吗？","chat-simulation-context3":"非常感谢您对我们的本次服务进行留言","chat-simulation-context2":"诚邀您对本次服务评价","chat-status-context3":"评价已隐藏","chat-notice-button_left-continue":"仍需要帮助","chat-notice-countdown-context":"会话将在{{countdown}}秒后{{status}}","chat-notice-button_right-cancel":"取消","chat-queue-idle-2minutes-message":"您的留言我们已经收到，现在您可以随时退出聊天窗口。不用担心，我们将继续为您保持排队状态，客服回复后您将会收到邮件和App推送通知。","chat-backend-mock-estimate-time-context2":"您可以留言描述遇到的问题，也可上传截图进行补充。","chat-backend-mock-estimate-time-context1":"排队预计等待时间：{0}分钟","chat-queue-no-message-solve-context":"由于现在咨询量较大，我们非常抱歉未能第一时间给您提供解答。若问题依然存在，您可打开App或登录官网并进入客服窗口，我们将优先安排专员为您服务。若问题依然存在，您可打开App或登录官网并进入客服窗口，我们将优先安排专员为您服务。","chat-queue-after-leave_message-context":"针对您遇到的问题，您是否还有其他补充？更详细地描述问题，将帮助我们更好地为您提供服务。","chat-backend-mock-leave-message-context3":"留言后您可先行离开，客服回复后您将会收到系统通知。","chat-system-message-transfer-senior-agent":"我们将优先为您转接到高级客服","chat-issue-solved-re-open-context":"您的问题被标记为“已解决”，如果问题依然存在，请点击下方按钮继续询问。","chat-issue-solved-re-open-button":"我的问题还未解决","chat-issue":"您的问题\"{0}\"是否解决？","chat-case":"我们相信您的问题“{0}”已经解决，请对我们的服务进行评价。如未解决，请点击继续咨询按钮。","chat-issue-solved":"已解决","chat-case-reopen":"跟进上个问题","chat-case-rate":"评价","chat-issue-unsolved":"未解决","chat-issue-rate-thx":"感谢您的评价","chat5-transfer-cs-leave-messages-button":"去留言","chat5-transfer-cs-ask-anything":"给人工客服留言","chat5-transfer-cs-ask-anything-context":"留言告诉我们您遇到的问题，客服将竭力为您解决。","chat-prechat-estimate":"预估完成时间","chat-case-job-unsolved":"尚未解决？联系客服","chat-case-job-solve":"不存在，我有新问题","chat-case-job":"是否已經解決了您的問題？","chat-case-hand":"我们相信您的问题已经解决，请对我们的服务进行评价。如未解决，请点击继续咨询按钮。","chat-issue-solved-re-open-context1":"我们相信您的问题已经解决了，如果您的问题依然存在，请点击下方按钮重新打开。","chat-fiat-kyclimit-3":"基于我们目前的用户协议，您无法使用该支付方式。您仍然可以尝试使用其他的支付方式或者使用我们合作渠道来购买加密货币。感谢您的支持！","chat-box-content-pre-chat-2430-mod":"请输入您的问题","chat-box-content-bot":"请输入您的问题","chat-box-content-pre":"输入并选择您的问题","chat5-user-malicious-recognize":"该用户被客服识别为恶意用户","chat-backend-mock-estimate-6hours":"排队预计等待时间：>6小时","chat-box-content-cs":"请详细留言","chat-backend-mock-estimate-mins":"排队预计等待时间：{0}分钟","chat-fiat-kyclimit-5":"鉴于您所在的国家当前无法使用此付款方式，我们正在努力尽快增加该支付方式的覆盖国家感谢您的支持！","chat-backend-mock-estimate-hours":"排队预计等待时间：{0}小时","chat5-queue-call-bot-second":"等待期间，您可向智能机器人咨询其他问题，同时，您的排队状态不会受到影响。","chat5-queue-call-bot-first":"目前咨询量较大，在线客服繁忙，","chat-backend-mock-estimate-sixhours":"排队预计等待时间：> 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{{datetime}}时恢复。","system_message_suspension_chat_temp":"您暂时无法使用在线聊天和客服沟通。","binance_live_chat_policy":"币安在线聊天规定","system_message_suspension_reminder_window":"您的在线聊天功能将于 {{datetime}} 恢复。","system_message_suspension_entry":"您好，由于您违反了 <<{{policyname}}>> (点击申诉)，您暂时无法使用在线聊天和客服沟通。请理解，我们无法容忍任何针对客服人员的辱骂或人身攻击。同时您的在线沟通功能将于 {{datetime}} 时恢复。","system_message_suspension_chat":"您好，由于您违反了 <<{{policyname}}>>，您暂时无法使用在线聊天和客服沟通","chat_minutes_plural":"{{number}} 分钟","chat_minutes_singular":"{{number}} 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成时间","order_card_order_all":"全部","order_card_order_selection":"选择订单","order_card_order_selection_V2":"选择订单","order_card_order_all_V2":"全部","web-google-notification-regularuser":"尊敬的客户，您有一条来自 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客服","app-regular-greeting-content":"请从下方的自助服务选项中选择一项，或与客服对话。","app-agent-entrance":"全天候VIP客服","app-VIP-greeting-content":"欢迎来到VIP专属服务！请从下方的自助服务选项中选择一项，或与VIP客服对话。","app-regular-chatlist":"群聊列表","app-regular-greeting-title":"你好","app-VIP-chatlist":"VIP群聊","vip-chat-entrance-non24/7":"VIP客服","card_side_buy":"买入","card_side_sell":"出售","card_type_stop_limit":"限价止盈止损","card_type_market":"市价","card_type_limit":"限价","card_call_to_action":"查询","order_card_p2p":"C2C","order_card_spot":"现货交易","card_amount":"金额","bot_search_related_questions":"相关问题","card_no_value_undefined":"未定义","status_filled_phase_two":"完全成交","status_to_be_received":"未收款","status_partially_filled":"部分成交","status_expired_phase_two":"已过期","status_cancelled_by_system":"系统取消","status_payment_received":"已收款","status_in_appeal":"申诉中","status_cancelled_phase_two":"已取消","status_releasing":"放行","status_paid":"已付","status_to_be_paid":"未付款","status_complete":"完成","user_closes_the_case":"温馨提示：您的对话记录将被保留。如果您还有其它问题，即使当前聊天已关闭，我们也可以查看相关历史记录并继续为您提供服务。","agent_clicks_on_case_solved":"欢迎您来咨询。针对您的询问，希望我们的回答让您满意。请对本次客服的服务打分。如还有其他问题，请点击“我有新的问题”，以更好地获得帮助。","user_closes_the_chat":"谢谢！我的问题已解决。关闭聊天","chat_connection_issue":"由于出现连接问题，另一位代理将查看您的聊天记录，并很快与您联系。","cannot_rate_again":"已评分","new_message_type_for_escalation":"请告知我您遇到的困扰。","new_message_type_for_escalation_enter_question":"输入问题","screen_share_share_screen":"共享屏幕","screen_share_reminder_infinity_mirror":"为避免镜像过大，请勿共享全屏或浏览器窗口。仅共享一个标签页或不同窗口即可。","screen_share_stop_sharing":"停止共享","screen_share_ignore":"忽略","reset_phone_google_email_failed_appeal":"重置手机号码/Google/电子邮箱失败申诉","fiat_deposit_failed_appeal":"法币充值失败申诉","reset_phone_google_email":"重置手机号码/Google/电子邮箱","in_queue_holding":"您正在排队等候","api_tooltip":"您是否有疑问？我们可以为您答疑解惑。","waiting_add_note":"添加备注","chat_note_sent_confirmation":"您的留言发送成功。人工客服在接到指派任务后，将查看您的情况及留言。","confirm_recent_orders":"请确认过去14天内有订单，或稍后重试。","order_card_orders_not_found":"订单未找到。","reset_phone_google_email_v2":"重置手机号码/谷歌/电子邮箱","reset_phone_google_email_failed_appeal_v2":"重置手机号码/谷歌/电子邮箱失败申诉","fiat_deposit_failed_appeal_v2":"法币充值失败申诉","txid_entered":"您输入的TxID为：","provide_txid":"请提供TxID，便于我们更好地解决您的问题。","scenario_based_service_human_agent":"虽然之前的问询还未结束，但我还想询问","your_case_is_in_queue":"您的问题正在排队等候处理","click_to_screen_share":"点击此处，立即共享屏幕！","please_refer_to_policy":"如需详细了解我们如何处理个人数据，敬请参看隐私政策。","screen_share_is_off_now":"屏幕共享功能已关闭。","p2p_dispute_asset_deduct":"C2C争议资产扣款","please_enter_the_question_first":"请先输入问题","check_my_orders":"查看我的订单","screen_sharing_agent_turned_off":"屏幕共享功能已关闭。","check_my_orders_v2":"查看我的订单","screen_share_cancel":"取消","screen_share_content_will_be_recorded":"您的屏幕中包括通知在内的所有内容都将被录制。您可以启用“免打扰”功能，避免接收意外通知。","screen_share_stop_now":"立即停止","screen_share_start_now":"立即开始","stop_screen_share_with_us":"是否停止与币安共享屏幕？","start_screen_share_with_us":"是否开始与币安共享屏幕？","screen_share_we_have_access_reminder":"币安将能够访问您屏幕上可见的信息或屏幕共享时您的设备播放的信息。","screen_sharing_tip_confirm":"好的","screen_sharing_select_whole_screen":"分享全屏","screen_sharing_select_share":"分享","screen_sharing_select_cancel":"取消","screen_sharing_select_application":"分享应用窗口","asset_frozen_due_to_p2p_dispute":"由于存在C2C争议，资产已被冻结","select_a_verification_method":"请选择验证方法","wait_for_otc_trader":"请稍等，即将为您连通场外交易者。交易者成功连通到聊天后，系统将向您发出通知。","scenario_based_service_human_agent_v2":"虽然此前询问尚未结束，但我想继续询问关于{categoryName}的情况。","scenario_card_kyc_status_refused":"已拒绝","scenario_card_kyc_status_process":"处理中","scenario_card_kyc_status_review":"审核中","scenario_card_title":"猜您打算","scenario_service_greeting":"{userName}，你好，欢迎使用币安虚拟助手","scenario_card_kyc_solution_title":"如何继续","scenario_card_kyc_verification":"身份认证","scenario_card_kyc_step_name_edd":"财务证明","scenario_card_kyc_step_name_poa":"地址证明","scenario_card_kyc_step_name_liveness":"人脸验证","scenario_card_kyc_status_unfinished":"未完成","scenario_card_kyc_step_name_selfie":"自拍照","scenario_card_kyc_step_name_basic_info":"基础信息","scenario_card_kyc_step_name_id":"ID","scenario_card_kyc_step_name_question":"简要问答","scenario_card_kyc_status_pass":"已通过","scenario_card_kyc_status_disabled":"已禁用","scenario_card_error_code":"错误解決","scenario_card_error_code_solution_title":"解决","recommended_question_title_in_first_screen":"是否在寻找","scenario_card_view_all":"查看更多","cs_button_cta_get_support":"联系客服","header_bot_service_page":"币安客服","bot_service_page_pending_cases":"待处理案件","bot_service_page_orders":"订单","bot_service_page_bot_faqs":"常见问题","bot_service_page_recommended_questions":"热门问题","faq_title_getting_started":"入门教程","faq_title_account_functions":"账户功能","faq_title_crypto_buy_crypto_fiat_and_p2p":"买币（法币/C2C）","faq_title_crypto_deposit_and_withdrawal":"加密货币充值/提现","faq_title_spot_and_margin_trading":"现货及杠杆交易","faq_title_website_activities_promotion":"网站活动/推广","faq_title_news_and_announcement":"新闻/公告","scenario_card_pending_cases_step_name_file_needed":"需上传文件","select_a_verification_method_v2":"请选择验证方法","chat_2fa_verification_method_google_auth":"谷歌验证器","chat_2fa_verification_method_sms":"短信","chat_2fa_verification_method_email":"邮箱","screen_share_user_privacy_protection_v3":"请妥善保护个人信息。共享屏幕时，可随时选择停止。欲了解详情，敬请访问我们的{{privacyPolicy}}","otc_form_title":"通过填写表格向我们的交易者提交交易请求，可更快得到答复。","otc_sell_token":"出售代币","otc_buy_token":"购买代币","otc_form_submitted_get_back_later":"我们已经在场外大宗交易者处登记了您的交易意向，但他们暂时太忙，没有时间。我们会在有时间处理时尽快给您答复。","form_submitted_successfully":"提交成功","otc_total_balance":"总余额","otc_trading_request":"交易请求","transfer_to_agent_agents_will_review_case":"请描述您的问题。人工客服接到任务指派后，将查看您的情况及留言。","transfer_to_agent_leave_notes":"留言","chat_agent_screen_greeting":"你好，请告诉我您遇到的问题，例如“提现失败”或“无法登录”。您还可以点击“+”获取更多帮助选项。","menu_option_in_bot_screen_kyc":"身份认证","menu_option_in_bot_screen_self_service":"自助服务","chat_first_screen_greeting_what_can_i_do":"欢迎来到币安客服","chat_first_screen_greeting_visitor":"访客","vip_first_screen_title":"服务中心","self_service_name_correction_appeal":"姓名/生日更正","self_service_inheritance_appeal":"遗产继承申诉","self_service_reset_kyc":"重置身份认证","self_service_fiat_withdrawal_not_received":"未收到法币提现","self-service_reset_poa":"重置地址证明","self_service_change_reset_two_factor_auth":"重置双重身份验证器","self_service_change_residential_address":"更改居住地址","self_service_change_fiat_deposit_appeal_failed":"法币充值申诉失败","self_service_fiat_deposit_appeal":"法币充值申诉","screen_share_privacy_policy":"隐私声明","us_form_note":"备注","greeting_binance_user":"币安用户","bot_to_agent_p2p_merchant_agent":"是，转接至C2C广告方客服","bot_to_agent_general_cs_agent":"否，转接至普通客服","user_closes_the_chat_short_version":"问题已解决。请关闭聊天","check_another_p2p_order_status":"查看另一张C2C订单的状态","check_my_p2p_order_status":"查看C2C订单状态","message_transfer_tier_message_v2":"您好，我们已将您的需求转达给专员客服。目前等待时间较长，您可以在提供相关资料后将聊天窗口最小化。我们的专员会尽快给您回复，您会在第一时间收到系统通知。","chat_first_screen_faq":"常见问题","form_error_message":"格式错误","order_card_all_only_fifteen_orders_shown":"最近50笔交易会显示在此处。如需查看更多交易，请选择一种特定的交易类型。","otc_case_transfer_to_agent":"在我们为您对接场外交易者期间，请注意查看并确认场外交易程序：\n1. 场外交易者将为该笔交易手动提供报价。该过程可能耗时 5 至 10 分钟，具体取决于币种。\n2. 收到报价后，您可以回复“完成”接受报价，然后交易者会回复“完成”进行确认。若要拒绝报价，可回复“未完成”或“放弃”。\n3. 实时报价的有效时间最长为 60 秒，一旦报价更新、交易者要求刷新报价或报价因过期而显示为“关闭”，原报价将自动失效。\n4. *重要提示*：当币安交易者回复“完成”确认交易后，即视为您已确认，系统将**立即**扣减相应资产以进行交易结算。交易一旦最终确认，将无法取消。\n5. 结算可能需要 15 至 20 分钟。如需更多时间，我们将在交易确认之前通知您。\n您可以在聊天窗口中提供更多详情和/或将聊天窗口最小化。交易者成功加入聊天后，系统将向您发出通知。","reset_password":"重置密码","reset_two_factor_authenticator":"重置双重身份验证器","reactivate_account":"重新激活账户","account_migration":"账户迁移","name_correction":"更正姓名","fiat_withdrawal_not_received":"未收到法币提现","self_service_group_account":"账号","crypto_deposit_not_credited":"加密货币充值未到账","self_service_group_crypto_deposit_withdrawal":"加密货币充值/提现","self_service_group_buy_crypto_fiat_p2p":"买币（法币+C2C）","self_service_group_kyc":"身份认证","inherit_account":"账户继承","failed_to_unlock_account":"无法解锁账户","report_compromised_account":"报告受波及账号","self_service_view_all":"查看全部","withdrawal_appeal":"提现申诉","appeal_kyc_rejection":"身份认证申诉被拒","resetting_two_factor_authenticator_failed":"重置双重身份验证器失败","assets_frozen_due_to_p2p_dispute":"由于存在C2C争议，资产已被冻结","fiat_deposit_not_arrived_appeal":"法币充值未到账申诉","report_potential_scam":"举报潜在骗局","reset_kyc":"重置身份认证","lift_p2p_suspension":"解除C2C暂停","rejected_withdrawal":"提现被拒","change_residential_address":"更改居住地址","fraud_appeal":"欺诈/拒付申诉","request_p2p_performance_metrics_change":"请求变更C2C业绩衡量指标","fiat_deposit_suspension":"法币充值暂停","facial_verification_appeal":"人脸失败申诉","self_service_change_email":"重置2FA验证","self_service_p2p_lift_suspension":"解除C2C暂停","self_service_reset_password":"重置密码","self_service_reset_poa":"更改居住地址","self_service_recommended_section":"推荐使用","self_service_categorization_security":"账户安全","self_service_categorization_kyc":"身份认证","self_service_categorization_p2p":"C2C账户","self_service_categorization_fiat":"法币","self_service_categorization_crypto_withdrawal":"提币设置","self_service_categorization_account":"选择账号","self_service_categorization_crypto_deposit":"加密货币充值","self_service_unlock_account_appeal":"无法解锁账户","self_service_security_account_compromise":"报告受波及账号","self_service_kyc_reject":"身份认证申诉被拒","self_service_withdraw":"提币错误","self_service_account_inheritance_appeal":"遗产继承","self_service_p2p_dispute_asset-deduct":"退款给 C2C 交易对手","self_service_fiat_fraud":"欺诈/拒付申诉","self_service_security_scam":"举报潜在骗局","self_service_p2p_remove_comment":"C2C交易表现指标申诉","self_service_withdrawal_human_reject":"提现被拒","self_service_fiat_finance_charge":"法币充值暂停","self_service_fiat_deposit_failed_appeal":"法币充值未到账申诉","self_service_reset_2fa_failed":"重置2FA失败","self_service_kyc_show_face":"人脸验证失败申诉","self_service_deposit_not_credited":"加密货币充值未到账","self-service_account_migration":"账户迁移","self_service_unlock_account":"重新激活账户","voice_and_video_disclamier_v3_part_2":"与币安的视频/语音通话内容均为保密信息并设有权限，仅针对指定接收者，即呼叫者本人。","voice_and_video_disclamier_v3_part_1":"为了确保提供最优质的客户服务并出于记录和培训目的，我们可能对本次视频/语音通话进行监控和录音。","self_service_group_other":"其他","self_service_account_migration":"账户迁移","self_service_deposit_not_credit":"加密货币充值未到账","self_service_please_log_in":"请登录后继续。","self_service_unexpected_error":"发生意外错误。请刷新网页。","no_appeal_id_found":"未找到申诉。","pending_case_title_p2p_appeal":"C2C订单申诉","pending_case_nodes_negotiation":"协商","pending_case_button_check_status":"查看状态","pending_case_nodes_order_id":"订单编号","pending_case_button_enquire":"查询","pending_case_nodes_review_result":"审核结果","voice_and_video_disclamier_v4_part_1":"请妥善保护个人信息。共享屏幕时，可随时选择停止。该过程专门用于安全和身份验证目的，防止欺诈和非法行为。我们不会将这些数据用于其他目的。","voice_and_video_disclamier_v4_part_2":"当您开始共享屏幕时，我们可以访问您在验证过程中提供的各类信息，如交易详情、银行对账单、您的姓名、用户名和电子邮件。我们建议您关闭任何窗口，并遮盖您的密码和账户余额，防止对机密信息的访问。","voice_and_video_disclamier_v4_part_3":"与币安的视频/语音通话内容均为保密信息并设有权限。储存期限根据当地法律要求规定，该期限取决于您所在的地区。有关更多信息，请参阅隐私政策。","self_service_not_eligible_to_appeal":"您未达到申诉条件","voice_and_video_disclamier_v5_part_1":"请注意，在此通话中，我们不会向您提供任何财务建议。如果需要，请寻求独立的财务建议。","voice_and_video_disclamier_v5_part_2":"通过进行该通话，您同意语音和视频对话可能被录音，以用于回答咨询事项，确保相关法律合规，改善服务和提供客户服务。","voice_and_video_disclamier_v5_part_3":"与币安的视频/语音通话内容均为保密信息并设有权限，仅针对指定接收者，即呼叫者本人。储存期限根据当地法律要求规定，该期限取决于您所在的地区。有关更多信息，请参阅隐私政策。","card_entry_pending_case":"请选择您要查看的申诉。","card_entry_select_appeal":"选择申诉","card_entry_error_code":"请选择您要调查的错误。","card_entry_select_error":"选择错误","card_entry_order_card":"请选择您要查看的订单。","card_entry_select_order":"选择订单","voice_and_video_disclamier_v6_part_3":"与币安的视频/语音通话内容均为保密信息并设有权限。储存期限根据当地法律要求规定，该期限取决于您所在的地区。有关更多信息，请参阅隐私政策。","call_unsupported_mobile_browser_with_cta_link":"手机浏览器目前不支持语音/视频通话。请直接前往币安App（或下载该App）以继续。","call_unsupported_mobile_browser":"手机浏览器不支持通话","open_binance_app":"打开币安App","download_binance_app":"下载币安App","call_unsupported_mobile_browser_with_cta_no_link":"手机浏览器目前不支持语音/视频通话。请直接前往币安App或下载该App以继续。","self_service_deposit_not_credit_from_external_platform":"充值未到账","self_service_crypto_withdrawal_rejected_appeal":"提币遭拒申诉","self_service_report_scam":"非 C2C 相关风险报告","screen_share_privacy_notice":"隐私声明","voice_and_video_disclamier_v7_part_3":"与币安的视频/语音通话的内容均为保密信息并设有权限。其储存期限将依据当地法律要求而定，该期限因您所在地的不同而异。更多相关信息，请参阅{{Privacy Notice}}。","download_the_app":"下载App","system_message_suspension_appeal_link":"此处","system_message_suspension_entry_v3":"您好，由于您违反了{{Binance Live Chat Policy }}（点击{{here}}申诉），您暂时无法使用在线聊天和客服沟通。请理解，我们无法容忍任何针对客服人员的辱骂或人身攻击。同时您的在线聊天功能将于{{datetime}}时恢复。","system_message_suspension_policy_name":"币安在线聊天规定","article_faq_binance_card_pay":"币安卡&币安支付","article_faq_binance_earn":"币安理财","scenario_card_kyc_step_name_Facial Recognition":"人脸识别认证","scenario_card_kyc_step_name_Basic":"基础信息","scenario_card_kyc_step_name_ID Verification":"证件认证","scenario_card_kyc_step_name_SMS Verification":"短信验证","chat_step_guide_next":"下一步","chat_step_guide_ok":"好的","self_service_group_buy_sell_crypto":"买币卖币（法币/C2C）","voice_and_video_disclamier_please_refer_to_pn":"如需详细了解我们如何处理个人数据，敬请参看{{Privacy 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Sensei，您开启加密货币之旅的个人AI向导。请问您需要什么帮助？","chatgpt-welcome-bubble":"您好，我是Binance Sensei，您开启加密货币之旅的个人AI向导。","futurecard-cryptopair":"永续","futurecard-type-takeprofitlimit":"限价止盈","futurecard-type-adl":"自动减仓","futurecard-type-trailingstop":"跟踪委托","futurecard-type-stoplossmarket":"市价止损","futurecard-status-open":"未成交","futurecard-type-stoplosslimit":"限价止损","faq-crypto-withdraw":"加密货币提现","chat_bubble_name":"帮助中心","self_service_transaction_history":"钱包历史记录","bot_transfer_to_cs":"正在为您转接人工客服。您可以提供更多细节，附上图片或最小化聊天窗口。","default_category_spot":"现货交易","default_category_security":"安全问题","default_category_binance_earn":"币安理财","default_category_crypto_withdrawal":"加密货币提现","default_category_promotions":"网站活动/推广","default_category_buy_crypto":"买币","default_category_binance_card":"币安卡","default_category_p2p":"C2C交易","default_category_account_function":"账户功能","default_category_crypto_deposit":"加密货币充值","chat_poacard_title":"地址验证","chat_chat_free_typing_category":"请从下方列表中选择对话客服：","chat_upload_file":"文件","chat_upload_photo":"相册","chat_card_p2p_merchant_application":"C2C广告方申请","chat-appeal-subtype-fraud-chargeback":"银行通知申诉","chat_login_privacypolicy":"如需了解我们如何处理您的个人数据，敬请参阅{{ chat_login_policy_link}}或发送您的请求至dpo@bifinity.com。","chat_login_policy_link":"Binance Connect隐私政策","withdraw_order_card_visit3rd":"在区块链上查看","chat_feature_request":"产品反馈与建议","chat_earn_card":"理财","chat_earn_card_progress":"处理中","chat_earn_card_defi_fixed":"DeFi | 定期","chat_earn_card_delivery_date":"预计交割日","chat_earn_card_eth_staking":"ETH 2.0质押","chat_earn_card_bnb_vault":"BNB收益池","chat_earn_card_defi_flexible":"DeFi | 活期","chat_earn_card_protype_flxed":"保本赚币 | 定期","chat_earn_card_recordtype":"赎回","chat_earn_card_protype_flexible":"保本赚币 | 活期","chat_earn_card_failed":"失败","chat_earn_card_redeemed":"已兑现","chat_transfer_agent_JP_offwork":"欢迎您来咨询。我们正常的工作时间为周一至周日上午 9:00 至次日凌晨 1:00（日本标准时间）。\n\n您可以在下方输入您的问题，寻找常见问题的答案。\n\n请在上述工作时间随时联系我们，我们将竭诚为您提供帮助。","chat_bot_mutiround_view_more_orders":"查看更多订单","chat_transfer_agent_default_offwork":"欢迎您来咨询。目前我们的在线聊天功能不在运营时间内。\n\n您可以在下方输入您的问题，寻找常见问题的答案。\n\n您也可以选择“等待客服”，我们上线后会第一时间回复。","service_group_gcc_welcome_message":"您现在可以通过此聊天框直接与您的客户经理联系。请注意，该团队的工作时间为周日至周四上午9点至下午5点(UTC+3)，客服会尽快给您回复。","chat_JP_offwork_reopen_inform_message":"请注意，我们团队的工作时间为周一至周日上午 9 点至次日凌晨 1 点（日本标准时间）。您可留言或在工作时间返回本次在线聊天，届时我们的客服将为您答疑解惑。感谢您的理解。","chat_select_wait_for_agent_offwork":"继续等待客服","chat_wait_for_agent_inform_message_offwork":"请在此处提交您的查询，我们将在工作时间内回复您。感谢您的理解。","chat_card_fiat_kyc_verification":"补充认证","chat_bh_royal_contact_button":"联系","chat_bh_royal_back_button":"返回","chat_bh_royal_interception_reminder":"为享受个人定制服务，请点击“{chat_bh_royal_contact_button}”按钮，与专属客户经理取得联系。","service_group_vip_welcome_message":"欢迎您！我们的销售团队将在此处进行实时讨论，如有任何问题，请随时提问。我们很乐意提供帮助！","chat_order_list_transaction_history_inform_message":"最近50笔交易会显示在此处。如需查看更多交易，请点击“交易历史”。","chat_order_list_transaction_history":"资金流水","chat_order_list_p2p_order_history":"C2C订单历史","button_outside_biz_hrs_viewmorefaqs":"查看更多常见问题","chat_bot_p2p_order_card_contact_counterparty":"联系对方","tool_description_non_p2p_related_scam_report":"举报疑似跑路骗局或投资诈骗。","tool_description_crypto_deposit_not_arrived":"充值未到账。","tool_description_failed_facial_verification_appeal":"人脸识别遭拒申请审查。","tool_description_legal_name_correction":"更改名称以更正错误。","tool_description_crypto_withdrawal_suspension_appeal":"解除因不当提现导致的禁令。","tool_description_appeal_kyc_rejection":"身份认证遭拒申请审查。","tool_description_fiat_deposit_not_arrived_appeal":"调查未显示或延迟显示的法币充值记录。","tool_description_account_migration":"使用此工具迁移账户。","tool_description_assets_frozen_due_to_p2p_dispute":"退款以解决C2C纠纷。","tool_description_reset_2fa":"重置双重身份验证器。","tool_description_reset_kyc":"身份认证更新。","tool_description_transaction_history":"查看交易记录。","tool_description_fraud_chargeback_appeal":"由于银行卡存在欺诈/拒付提现暂停，申请继续提现。","tool_description_reactivate_account":"解锁自锁账户。","tool_description_reset_password":"更改密码。","tool_description_legacy_inheritance":"申领已故用户的资产。","tool_description_reset_2fa_failed":"2FA遭拒申请审查。","tool_description_crypto_withdrawal_rejection_appeal":"解除因不当提现导致的禁令。","tool_description_fiat_withdrawal_not_received":"调查未到账的法币提现。","tool_description_appeal_p2p_performance_metrics":"恢复成单率/删除差评。","tool_description_failed_to_unlock_account":"2FA重置遭拒导致账户解锁失败","tool_description_fiat_deposit_suspension":"通过银行卡充值法币失败，申请审查。","tool_description_lift_p2p_suspension":"不恰当的C2C交易受限，申请审查。","tool_description_change_residential_address":"更改地址并提供新的地址证明文件。","chat_scenario_card_p2p_pending_case":"需要补充材料","chat_simply_earn_card_delivery_date":"预计到账时间","chat_simply_scenario_card_kyc_disable_address_verification":"地址验证已禁用","chat_simply_scenario_card_kyc_disable_edd_verification":"强化尽职调查已禁用","chat_simply_scenario_card_kyc_review_questionnaire":"问卷审核中","chat_simply_scenario_card_kyc_review_address_verification":"地址验证审核中","chat_simply_scenario_card_kyc_reject_basic_verification":"基础认证已拒","chat_simply_scenario_card_kyc_review_edd_verification":"强化尽职调查审核中","chat_simply_scenario_card_kyc_reject_id_verification":"身份认证已拒","chat_simply_scenario_card_kyc_reject_questionnaire":"问卷已拒","chat_simply_scenario_card_kyc_reject_address_verification":"地址验证已拒","chat_simply_scenario_card_kyc_reject_edd_verification":"强化尽职调查验证已拒","chat_simply_scenario_card_kyc_reject_liveness_verification":"人脸验证已拒","chat_simply_scenario_card_kyc_disable_id_verification":"身份认证已禁用","chat_simply_scenario_card_kyc_disable_basic_verification":"基础认证已禁用","chat_simply_scenario_card_kyc_disable_questionnaire":"问卷已禁用","chat_simply_scenario_card_kyc_review_id_verification":"身份认证审核中","chat_simply_scenario_card_kyc_review_liveness_verification":"人脸验证审核中","chat_simply_scenario_card_kyc_disable_liveness_verification":"人脸验证已禁用","chat_simply_scenario_card_kyc_continue_questionnaire":"完成问卷","chat_simply_scenario_card_kyc_continue_edd_verification":"完成强化尽职调查","chat_simply_scenario_card_kyc_continue_address_verification":"完成地址验证","chat_simply_scenario_card_kyc_review_basic_verification":"基础认证审核中","chat_simply_scenario_card_kyc_continue_id_verification":"完成身份认证","chat_simply_scenario_card_kyc_continue_basic_verification":"完成基础认证","chat_simply_scenario_card_kyc_continue_liveness_verification":"完成人脸验证","chat_scenario_card_announcement_list":"公告","chat_scenario_card_p2p_merchant_application_under_review":"申请审核中","chat_jp_transfer_to_agent_sys_message":"与Binance 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