{"Duplicate file. Please try again.":"Duplicate file. Please try again.","Duplicate-file-please-try-again":"Duplicate file. Please try again.","deleacc_appeal_instruction_desc":"To make your account deletion easier, please read below carefully and fill in the account you wish to delete correctly. Once you click 'Confirm to delete', the system will take you through the process.
Instruction:
1. Delete current account:
The system will automatically audit your request as well as the total amount of assets in your account (whether the amount is less than or equal to 0.001BTC). If these requirements are not met, we may reject your account deletion application or request you to submit some documents, and review time may take longer.
2. Unable to log in to account you wish to delete:
The system will automatically audit your request as well as the total amount of assets in your account (whether the amount is less than or equal to 0.001BTC). Furthermore, you will be requested to submit some documents, and review time may take longer.
Please note: Once your requested account is removed, you will not be able to undo this action. Moreover:
1) You will not be able to log in, and all your transaction history will not be migrated to your other account.
2) All of your open orders will be automatically terminated, and you will not be able to view them in your other account.
3) If you linked any referrals to the platform, they will not be migrated to your other account.
4) Your security item(s) and verified ID information will be automatically removed.","deleacc_appeal_confirm_to_delete_button":"Confirm to delete","Your appeal is currently under review and will be completed within 3 working days after submission. Please remain patient and do not submit repeatedly. You will be notified of the result via":"Your appeal is currently under review and will be completed within 3 working days after submission. Please remain patient and do not submit repeatedly. You will be notified of the result via SMS or e-mail.","risk-appeal-processing-desc":"Your appeal is currently under review and will be completed within 1 working day after submission. Please remain patient and do not submit repeatedly. You will be notified of the result via SMS or email.","deleacc_appeal_account_wish_to_delete":"The Account You Wish to Delete","pnk-supplydoc-bcb-appeal-success-wire-transfer-already-version2":"Current transaction has already succeeded, please do not submit again.","BCB-appeal-receiving-bank-account-number-sort-code-for-GBP":"Sort Code","BCB-appeal-receiving-bank-account-number-desc":"Please select the bank account number that you have transfered to","BCB-appeal-receiving-bank-account-number-title":"Receiving Bank Account Number","pnk-reject-reason-unable-to-unlock-account":"Unable to unlock your account, please contact our Customer Service for further assistance.","pnk-reject-reason-unable-to-reset-2fa":"Unable to reset your security item/2FA, please contact our Customer Service for further assistance.","pnk-reject-reason-cannot-prove-ownership":"Your supporting documents cannot prove the ownership of the account.","pnk-supplydoc-request-statement-video-multiple-faces-seperate-videos":"As your account has been involved in multiple faces, we need all relevant personnel and record videos to prove the ownership of your account. Please see the description on the appeal page for further details.","pnk-supplydoc-request-selfie-too-far":"Face on the picture is too far to identify.","pnk-supplydoc-request-selfie-too-much-filter":"Please try not to use the filters too much.","pnk-supplydoc-request-selfie-did-not-match-ID":"Your selfie did not match with the ID document you submitted, please cross check and upload again.","pnk-supplydoc-request-selfie-cannot-recognized-ID":"Your holding ID document cannot be recognized or did not match with other documents, please upload again.","pnk-supplydoc-request-selfie-multiple-faces":"Multiple faces appeared in the photo, please upload again.","pnk-supplydoc-request-selfie-document-invalid":"The holding ID document is invalid, please change and upload the valid one.","pnk-supplydoc-request-verified-id-need-original-image":"Please upload the original images instead of any scanning copy.","pnk-supplydoc-request-verified-id-missing-crucial-info":"The crucial info page was missing, please cross check and upload again.","pnk-supplydoc-request-verified-id-not-same-ID":"The submitted photos were not the same ID document, please upload again.","pnk-supplydoc-request-verified-id-imcomplete-or-blocked":"Incomplete/blocked ID document, please upload again.","pnk-supplydoc-request-verified-id-missing-both-sides":"Please upload both sides of ID document.","pnk-supplydoc-request-verified-id-expired":"The ID document has expired, please cross check and upload again.","pnk-supplydoc-request-verified-id-invalid":"The ID document you submitted is invalid, please change and upload the valid one.","pnk-reset2fa-appeal-supplydoc-verified-account-selfie":"Selfie","pnk-supplydoc-request-verified-id-light-interference":"Your ID document cannot be recognized due to the light interference, please adjust and upload again.","unlock-appeal-not-meet-requirement":"Your appeal for unlock account does not meet the requirements.","reset2fa-appeal-not-meet-requirement":"Your appeal for reset two-factor authentication does not meet the requirements.","reset2fa-appeal-uploaded-video-title":"Uploaded videos:","reset2fa-appeal-no-more-than-4-videos":"No more than 4 videos","idverify-appeal-selfie-title":"Upload Selfie with holding ID","reset2fa-appeal-selfie-attention-desc":"If you have a twin brother(s)/sister(s) who has account with Binance as well and looks like you, please upload all selfies with holding ID documents related.","unlock-account-appea-statement-content":"1. Please hold the information page of ID document.
2. Please clearly state the following:
'Today, on MM/DD/YY, I'm applying to unlock my Binance account xxx@xxx.com/phone number.'","reset2fa-appeal-verified-id-attention-desc":"If you have a twin brother(s)/sister(s) who has account with Binance as well and looks like you, please upload all the ID documents related.","reset2fa-appeal-video-statement-format":"1. Please upload no more than 4 videos.
2. File size cannot exceed 30 MB. Supported file formats are MP4/MOV/RMVB.","reset2fa-appeal-video-statement-content-attention-desc":"If you have a twin brother(s)/sister(s) who has account with Binance as well and looks like you, please shot requested videos for each of you with own ID holding on hand. You can upload seperate videos.","reset2fa-appeal-video-statement-content-attention-title":"Attention:","reset2fa-appeal-video-statement-content":"1. Please hold the information page of ID document.
2. Please clearly state the following:
'Today, on MM/DD/YY, I'm applying to reset Google/Email/SMS security verification for my Binance account xxx@xxx.com/phone number.'","unlock-account-appeal-main-title":"Unlock Account Appeal","reset2fa-appeal-main-title":"Reset Two-Factor Authentication Appeal","pnk-supplydoc-bcb-appeal-not-success-wire-transfer-already":"Current transaction has been refunded, please do not submit again.","bcb-appeal-no-more-than-4":"No more than 4 files.","pnk-supplydoc-bcb-appeal-success-wire-transfer-already":"Current transaction has already succeeded, please do not submit again.","pnk-supplydoc-request-crucial-info-blocked":"The crucial information was blocked, please do not block and upload again.","pnk-supplydoc-bcb-appeal-not-match-amount-and-currency":"The transaction currency/amount in your certificate of payment is inconsistence with the one you filled-in, please upload file again and revise the amount/currency.","pnk-supplydoc-bcb-appeal-not-match-account-name":"The account name on certificate of payment is inconsistent with the one you filled-in, please upload file again or revise account name.","pnk-supplydoc-bcb-appeal-not-match-bank-account-number":"The bank account number on certificate of payment is inconsistent with the one you filled-in, please upload file again or revise bank account number.","pnk-BCB-appeal-supplydoc-payment-certificate":"Certificate of Payment","BCB-appeal-not-meet-requirement":"Your bank transfer appeal does not meet the requirements.","BCB-appeal-payment-proof-format2":"2. File size cannot exceed 10 MB. Supported file formats are PDF/JPG/JPEG/PNG.","BCB-appeal-payment-proof-desc":"Please upload the certificate of payment, which have to include your account name, full bank account number, beneficiary, beneficiary account number and transaction currency&amount related to Binance.","BCB-appeal-payment-proof-format1":"1. Please upload no more than 4 files.","BCB-appeal-payment-certification-title":"Upload Certificate of Payment","BCB-appeal-full-bank-account-number-desc":"Please input full bank account number","BCB-appeal-account-name-desc":"Please input holder name of your sending bank account","BCB-appeal-bank-account-number-title":"Bank Account Number","BCB-appeal-account-name-title":"Account Name","BCB-appeal-amount-desc":"Please enter exact amount you have transferred","BCB-appeal-amount-title":"Amount","BCB-appeal-currency-title":"Currency","BCB-appeal-main-title":"Bank Transfer Appeal","deleacc-appeal-restricted-country-attention":"2) If you are operating from a restricted country (as per our Terms of Use), we are unable to provide any service which including account deletion and verification resetting. We apologize for any inconvenience caused and thank you for your support.","deleacc-appeal-note-attention":"Attention:","resetKYC-appeal-restricted-country-attention":"If you are operating from a restricted country (as per our Terms of Use), we are unable to provide any service which including account deletion and verification resetting. We apologize for any inconvenience caused and thank you for your support.","pnk-reject-reason-statement-video-not-match-with-other-docs":"The face in the statement video did not match with current account identity info.","pnk-supplydoc-request-statement-video-not-original-copy-ID":"Please make sure you are holding the original copy of ID document.","pnk-supplydoc-request-statement-video-inconsistent-ID":"The holding ID document in the video did not match the identity verification of current account, please cross check and upload again.","pnk-supplydoc-request-statement-video-incorrect-content":"Please clarify your request in the statement, grateful to re-shoot and upload again.","pnk-supplydoc-request-statement-video-incorrect-account":"Incorrect Binance account stated in the statement video, please cross check and upload again.","pnk-supplydoc-request-statement-video-incorrect-date":"No date or date was incorrect in the statement video, please re-shoot and upload again.","pnk-supplydoc-request-statement-video-vague-content":"Please state the content as requested, grateful to re-shoot and upload again.","pnk-supplydoc-request-statement-video-multiple-faces":"Multiple faces appeared in the statement video, please re-shoot and upload again.","pnk-supplydoc-request-statement-video-blocked-face":"No face appeared or face was blocked in the statement video, please re-shoot and upload again.","idverify-appeal-not-meet-requirement":"Your appeal for identity verification does not meet the requirements.","idverify-appeal-video-statement-content-face":"1. You need to appear in the video and hold the information page of your ID document.
\n2. Please clearly state the following:
\n"Today, on MM/DD/YY, I'm applying to verify my Binance account xxx@xxx.com/phone number."","idverify-appeal-video-statement-content-jumio":"1. You need to appear in the video and hold the information page of your ID document.
\n2. Please clearly state the following:
\n"Today, on MM/DD/YY, I'm applying to verify my Binance account xxx@xxx.com/phone number."","idverify-appeal-video-statement-tips":"You have to upload a video including the following content:","idverify-appeal-main-title":"Identity Verification Manual Appeal","idverify-appeal-have-problem-please-click":"Please click","pnk-withdraw_reject_supplydoc_add_another_bank_card":"You have also used other bank card(s) in the last 3 months, please continue to add.","pnk-withdraw-reject-appeal-supplydoc-card_and_proofs":"Bank Card Number and Transaction Proofs","withdrawal_reject_delete_card_and_proofs":"Do you confirm to delete bank card and its transaction proofs?","withdrawal_reject_card_count":"Card","withdrawal_reject_add_another_card_desc":"Please add ALL bank cards and corresponding transaction proofs related to Binance within 3 months.","withdrawal_reject_add_another_card_button":"Add Another Bank Card","withdrawal_reject_bank_card_and_transaction_proof_title":"Bank Card Number and Transaction Proofs","withdrawal-reject-device-proof-mobile-login-security-tips":"2. You may take a screen grab of the subsequent login process after entering your password and clicking login.","pnk-reject-reason-off-boarded":"In line with our Terms of Use and processes, you will be off boarded which is equivalent to account deletion, we will not retain any of your data once you are off boarded.","pnk-reject-reason-repeated-request":"The account has been deleted manually, no need to submit another request.","pnk-supplydoc-request-outstanding-debts":"There are still outstanding debts in your account. Please confirm your margin or future accounts again.","pnk-others":"Others","pnk-supplydoc-request-assets-left-in-account":"There are still a considerable amount of assets in your account, please confirm whether to give up all your assets.","pnk-supplydoc-request-stop-application":"You have requested to stop or cancel this application. Please continue to upload and submit if you would like to resume the application.","pnk-supplydoc-request-delete-other-account":"Only the current login account can be deleted. If you need to delete other account(s), please log in the corresponding one and submit the application or contact our Customer Service.","pnk-supplydoc-request-date-on-note-is-not-match":"The account on the note is inconsistent with the current login one.","pnk-supplydoc-request-need-current-date":"The DATE shall be current calendar, please do not fill in with birth date or other date.","pnk-supplydoc-request-face-is-covered":"There is NO face in the photo or face was covered and cannot be recognized, please re-take and upload again.","deleacc_appeal_failed_title":"Delete Account Failed","deleacc_appeal_filled_account_is_not_exist":"Your request does not meet the conditions for account deletion.","manual-appeal-card-not-consistent-actual-information":"The card information you submitted does not match the actual recharge information.","manual-appeal-card-actual-deposit-information":"The card information you submitted does not match the actual deposit information.","manual-appeal-submit-clear-front-photo":"Please upload a clear front photo of your bank card.","appeal-upload-photo-bank-card":"Upload Photo of the Front of the Bank Card","fiat-deposit-page-button-next":"Next","fiat-deposit-USD-content":"Bank transfers through SWIFT usually take 1-4 business day(s), please kindly wait for your fund to arrive. Please submit this appeal form If your fund is not credited to your Binance account 4 business days after you make the bank transfer.","fiat-deposit-BRL-content":"Bank transfers for BRL usually take 1-2 business day(s), please kindly wait for your fund to arrive. Please submit this appeal form If your fund is not credited to your Binance account 2 business days after you make the bank transfer.","fiat-deposit-first-step-content":"Currency and payment method","fiat-deposit-EUR-content":"Bank transfers through SEPA usually take 1-2 business day(s), please kindly wait for your fund to arrive. Please submit this appeal form If your fund is not credited to your Binance account 2 business days after you make the bank transfer.","fiat-deposit-GBP-content":"Bank transfers through Faster Payment usually takes one business day, please kindly wait for your fund to arrive. Please submit this appeal form If your fund is not credited to your Binance account one business day after you make the bank transfer.","appeal-fiat-deposit-appeal-title":"Fiat Deposit Appeal","withdraw-not-credit-appeal-day-limit-notification":"Notification","withdraw-not-credit-appeal-day-limit-title-end":"Thank you for your understanding.","withdraw-not-credit-appeal-day-limit-BRL":"Bank transfers for BRL usually take 1-2 business day(s), please kindly wait for your fund to arrive. Please submit this appeal form If you don’t receive the withdrawal fund in your bank account after 2 business days.","withdraw-not-credit-appeal-day-limit-USD":"Bank transfers through SWIFT usually take 1-4 business day(s), please kindly wait for your fund to arrive. Please submit this appeal form If you don’t receive the fund in your bank account within 4 business days.","withdraw-not-credit-appeal-day-limit-GBP":"Bank transfers through Faster Payment usually takes one business day, please kindly wait for your fund to arrive. Please submit this appeal form If you don’t receive the fund in your bank account after one business day.","withdraw-not-credit-appeal-day-limit-AUD":"Bank transfers for AUD usually take one business day, please kindly wait for your fund to arrive. Please submit this appeal form If you don’t receive the withdrawal fund in your bank account after one business day.","withdraw-not-credit-appeal-day-limit-EUR":"Bank transfers through SEPA usually take 1-2 business day(s), please kindly wait for your fund to arrive. Please submit this appeal form If you don’t receive the withdrawal fund in your bank account after 2 business days.","fiat_withdraw_not_credit_appeal_transaction_date":"Transaction Date","manualAppeal-action-submit":"Submit","fiat-withdraw-not-credit-appeal-not-meet-requirement":"Your appeal for Fiat Withdraw not Credit does not meet the requirements.","withdraw-not-credit-appeal-reject-reason":"withdraw order failed","withdraw-not-credit-appeal-day-limit-title":"Dear user,","fiat_withdraw_not_credit_appeal_amount":"Amount","fiat_withdraw_not_credit_appeal_orderid":"Order ID","fiat_withdraw_not_credit_appeal_orderid_placeholder":"Please enter your order ID","fiat_withdraw_not_credit_appeal_currency":"Currency","fiat_withdraw_not_credit_appeal_title":"Fiat Withdrawal Not Arrived Appeal","withdrawal-appeal-reject-did-not-meet-requirement":"Your appeal for withdraw does not meet the requirements.","pnk-bcb-appeal-reject-reason-no-binance-receiver-name":"You did not input “Binance” as the Receiver (Beneficiary) Name, hence your funds will be refunded within 7 business days.","pnk-bcb-appeal-reject-reason-account-name-not-consistent-with-KYC-name":"The transfer bank account name is not consistent with the identity verification name of your Binance account, hence your funds will be refunded within 7 business days.","pnk-bcb-appeal-reject-reason-using-SEPA":"Your bank transfer was not done using the SEPA method, hence your funds will be refunded within 7 business days.","pnk-bcb-appeal-reject-reason-first-time-deposit":"As this is your first time depositing from this bank account, your transfer is undergoing a compliance review which will take 1 to 4 business days.","BT&CC-appeal-card-info-your-credit-card-number-desc":"Enter your credit card number","BT&CC-appeal-card-info-your-credit-card-number-prompt":"This refers to the credit card number that was used to make the transaction","BT&CC-appeal-card-info-your-credit-card-number-title":"Your Credit Card Number","BT&CC-appeal-card-info-title":"Card Information","BT&CC-appeal-i-understand-button":"I Understand","BT&CC-appeal-select-credit-card-instruction-content-4":"1) Contact the bank/card issuer and request for the payment to be approved.
2) Try again at a later time.
3) Use an alternative credit card.
4) You will need to provide your bank statement which includes your name and your card number. It will be used as proof that you own this card.","BT&CC-appeal-select-credit-card-instruction-content-3":"You can try the following:","BT&CC-appeal-select-credit-card-instruction-content-2":"1) The bank's fraud rules (which consider various factors that are not made public) have been triggered.
2) The bank may have placed a temporary hold on your credit card.
3) The purchase session may have been locked due to multiple declined payments.
4) Your account is under our risk review. You would have received an email regarding this and you can appeal according to the guidance in the link provided.","BT&CC-appeal-select-credit-card-instruction-content-1":"The possible reason could be:","BT&CC-appeal-select-credit-card-instruction-title":"Bank card deposit failed","BT&CC-appeal-bank-info-your-bank-account-number-prompt":"This refers to the account you initiated the transfer from","BT&CC-appeal-bank-info-your-bank-account-number-desc":"Enter your bank account number","BT&CC-appeal-bank-info-your-bank-account-number-title":"Your Bank Account Number","BT&CC-appeal-bank-info-your-bank-account-name-desc":"Enter account name","BT&CC-appeal-transaction-ID-prompt":"Enter transaction ID (if any)","BT&CC-appeal-bank-info-receiving-bank-acc-desc":"Select or enter the account number you transferred to","BT&CC-appeal-transaction-date-prompt":"Select the date you initiated the transfer","BT&CC-appeal-transaction-ID-title":"Transaction ID (if any)","BT&CC-appeal-bank-info-title":"Bank Information","BT&CC-appeal-transaction-date-title":"Transaction Date","BT&CC-appeal-payment-credit-card":"Credit Card","BT&CC-appeal-payment-bank-transfer":"Bank Transfer","BT&CC-appeal-select-payment-title":"Select a payment method","BT&CC-appeal-select-currency-payment-title":"Select Currency and Payment Method","BT&CC-appeal-main-title":"Bank Transfer / Credit Card Transaction Appeal","deleacc_appeal_instruction_desc_2":"6) Please DO NOT deposit any asset into deleted account, otherwise, you might lost the asset and it would not be able to be retrieved.","deleacc_appeal_instruction_desc_1":"5) If your account already ordered Binance card, you will not be able to order Binance card in your other Binance account.","deleacc_appeal_over_limitation_instruction":"You attempted to delete your account too frequent. Please try again 24 hours later.","unlock-appea-over-3-days-expired":"The appeal link has expired, please apply the process for unlock account again and submit appeal according to prompts.","reset2fa-appeal-over-3-days-expired":"The appeal link has expired. Please reset your two-factor authentication and then submit an appeal, when prompted.","BCB-appeal-additional-info-fill-in-order-id":"Please describe the information you would like to add. You can also provide correct ORDER ID to save review duration.","pnk-reject-reason-clearjunction":"Your request might be handled on following business day, as Clearjunction does not process transfers during weekends.","pnk-reject-reason-sepa":"The bank transfer in Sepa area takes 1-2 business days, please wait patiently.","pnk-reject-reason-may-stuck-at-bank":"Your bank transfer has not been received yet, please contact your bank to confirm whether the funds were deducted.","pnk-supplydoc-bcb-appeal-need-beneficiary-info":"No beneficiary/beneficiary account number in your certificate of payment, please upload again.","BCB-appeal-fill-in-order-id":"Please note: To save review duration, please provide correct ORDER ID.","deleacc_appeal_inconsistent_account_continue_button":"Unable to log in to account","pnk-supplydoc-bcb-appeal-need-order-id":"Please fill in correct ORDER ID in \"additional information\" blank.","deleacc_appeal_inconsistent_account_relogin_button":"Log in to the account wish to delete","deleacc_appeal_inconsistent_login_account_desc":"The account you requested to delete is inconsistent with the current account. Please log in to the account you wish to delete before continuing. Or you can click below 'Unable to log in to this account'.","deleacc_appeal_inconsistent_login_title":"Please confirm","deleacc_appeal_check_assets_button":"Check assets","deleacc_appeal_considerable_amount_of_assets":"Your account deletion request has been denied because our records indicate that you still have a considerable amount of assets in the requested account. Please withdraw your assets before continuing with your request.","deleacc_appeal_outstanding_debt":"Your account deletion request has been denied because our records indicate that you have an outstanding debt for the requested account. Please repay the outstanding debt before continuing with your request.","common_back_button":"Back","name-correction-appeal-main-title":"Name Correction Appeal","name-correction-rejectreason-4":"Sorry, we are unable to correct the name for you currently.","name-correction-rejectreason-3":"There are spelling discrepancies between the name you provided and the verification (KYC) information, please kindly double check.","name-correction-appeal-correct-name-title":"Correct Name","name-correction-rejectreason-2":"We are unable to process the name correction, the name you provided is obviously different from the verification (KYC) information.","manualAppeal-input-errorMessage-exceed":"Exceed maximum number of characters allowed","manualAppeal-review-appealagain":"Appeal Again","manualAppeal-review-successful-desc":"Your review has been submitted and approved.","name-correction-rejectreason-1":"We are unable to process the name correction, name correction needs to be consistent with verification (KYC) information.","manualAppeal-review-successful-title":"Review Successful","name-correction-require-after24h":"You have applied name correction within 24 hours.","name-correction-verify":"Verify now","name-correction-require-kyc":"Please finish Intermediate Verification first before applying for name changing.","manualAppeal-not-meet-requirement":"Appeal is not privileged","name-correction-appeal-instruction-desc-3":"1. Fiat exchange may be forbidden or your fiat limits may be lowered temporarily or permanently.
2. P2P exchange may be forbidden or your P2P limits may be lowered temporarily or permanently.
3. Crypto exchange may be forbidden or your exchange limits may be lowered temporarily or permanently.
4. Various functions maybe forbidden due to risk management.","name-correction-appeal-instruction-desc-2":"Please make sure if it’s necessary to change your name before applying for it. The consequences of any change may include, but will not be limited to, the following:","name-correction-appeal-instruction-desc-1":"Please note: Once your name is changed, system will trigger various verification flows automatically. This may affect your correlating functions temporary or permanently. Make sure to input the exact full name on your verified document.","name-correction-appeal-last-name":"Last name","name-correction-appeal-middle-name":"Middle name","name-correction-appeal-first-name":"First name","name-correction-appeal-full-name":"Full Name","name-correction-appeal-original-name-title":"Original name","fiat-deposit-appeal-forbidden-us-card-term":"Your card country is US. As per our Terms of Use, we’re unable to provide appeal services to users from this region. Instead, please register on our partner platform dedicated to American customers. Visit https://binance.us/ and register today.","withdraw-not-credit-appeal-reject-reason-3":"Your payment has returned to the spot wallet, please check distribution history","withdraw-not-credit-appeal-reject-reason-1":"As reviewed, your order was paid to your bank account successfully. Please wait 1-3 business days","withdraw-not-credit-appeal-reject-reason-2":"If the payment still not reach you, please confirm with the bank any rejection, and provide rejection proof to CS directly. We will help to locate the fund and return it to you","chat_choose_option":"Choose an option","chat_appeal_ongoing_appeal_title":"You already have an ongoing appeal","chat_appeal_understand":"I understand","chat_appeal_ongoing_appeal_description":"You are only allowed to submit one appeal regarding your chatting rights suspension.","chat_appeal_confirmation_text":"Please confirm the appeal content before submitting. You are only allowed to submit one appeal.","chat_appeal_rude_wrongly_suspended":"Wrongly suspended","chat_appeal_rude_missing_deposit_withdrawals":"Missing deposit / withdrawals","chat_appeal_rude_others":"Others","chat_appeal_title":"Appeal for {{policyname}}","chat_appeal_button_submit":"Submit","chat_appeal_input_text":"Please provide background for the appeal.","chat_appeal_content":"Appeal Content","chat_appeal_category":"Category","chat_appeal_instructions":"Please complete the following form to appeal.","chat_appeal_rude_account_security":"Urgent account security issues","chat_appeal_not_suspended_title":"You are currently not suspended","chat_appeal_not_suspended_description":"Only users who are suspended can submit an appeal.","appeal_auto_reject_reason_1":"No supplementary materials for your appeal request have been received.","bank-anti-fraud-form-desc":"Only applicable for confirmed fraudulent transactions. Please do not fill in the form if you are only requesting retrieval information.","bank-anti-fraud-form-contact-info-title":"Contact Information","bank-anti-fraud-form-bank-name":"Bank/organization name","bank-anti-fraud-form-network-error":"Network Fail","bank-anti-fraud-form-too-many-attemps-desc":"You have submitted multiple repeat requests. No more requests can be submitted.","bank-anti-fraud-form-too-many-attemps-title":"Max Attempts Exceeded","bank-anti-fraud-form-back-button":"Back","bank-anti-fraud-form-main-title":"Bank Anti-Fraud Feedback Form","bank-anti-fraud-form-submit-success-desc":"Your application has been submitted. The audit results will be sent to you via email.","bank-anti-fraud-form-submit-success-title":"Submit Successful","bank-anti-fraud-form-warning-required-field":"Required Item","bank-anti-fraud-form-submit-button":"Submit","bank-anti-fraud-form-other-info-title-placeholder":"Enter additional information here.","bank-anti-fraud-form-require-info-type-other":"Others","bank-anti-fraud-form-require-info-type-3ds":"Accept with 3DS","bank-anti-fraud-form-require-info-type-kyc-time":"KYC completion date","bank-anti-fraud-form-require-info-type-registration-date":"Account registration date","bank-anti-fraud-form-require-info-type-ip":"Order IP address","bank-anti-fraud-form-require-info-type-email":"Email address","bank-anti-fraud-form-require-info-type-name":"Name","bank-anti-fraud-form-require-info-type-placeholder":"Select information type","bank-anti-fraud-form-require-info-type-title":"Information type","bank-anti-fraud-form-require-info":"I need Binance to provide customer information to me.","bank-anti-fraud-form-optional":"(optional)","bank-anti-fraud-form-other-info-title":"Additional Info","bank-anti-fraud-form-confirm-button":"Confirm","bank-anti-fraud-form-delete-info":"Continue to delete this item?","bank-anti-fraud-form-save-button":"Save","bank-anti-fraud-form-cancel-button":"Cancel","bank-anti-fraud-form-channel-placeholder":"Enter transaction channel","bank-anti-fraud-form-transaction-info-title":"Transaction Info","bank-anti-fraud-form-amount-placeholder":"Spend","bank-anti-fraud-form-full-cardno-button":"Switch to enter full bank card number","bank-anti-fraud-form-last4-cardno-placeholder":"Last 4 digits","bank-anti-fraud-form-first6-cardno-placeholder":"First 6 digits","bank-anti-fraud-form-first6last4-cardno-title":"Input first 6 and last 4 digits","bank-anti-fraud-form-first6last4-cardno-button":"Switch to enter the first 6 and last 4 digits only","bank-anti-fraud-form-full-cardno-title-placeholder":"Enter card number","bank-anti-fraud-form-full-cardno-title":"Full Bank Card Number","bank-anti-fraud-form-bank-card-info-title":"Bank Card Information","bank-anti-fraud-form-no-item":"No item","bank-anti-fraud-form-add-item":"Add New Item","bank-anti-fraud-form-action":"Action","bank-anti-fraud-form-channel":"Channel","bank-anti-fraud-form-transaction-id":"Transaction ID","bank-anti-fraud-form-date":"Date","bank-anti-fraud-form-amount":"Amount","bank-anti-fraud-form-bank-card-no":"Bank card number","bank-anti-fraud-form-fraud-detail-title":"Fraud Details","bank-anti-fraud-form-email-placeholder":"Enter email address","bank-anti-fraud-form-email":"Email address","bank-anti-fraud-form-department-placeholder":"Enter department","bank-anti-fraud-form-department":"Department","bank-anti-fraud-form-bank-name-placeholder":"Enter bank/organization name","manualAppeal-uid-nonkyc":"The account you input didn‘t finish personal identification.","manualAppeal-selects-verified-account-desc":"I have another Binance account with Identity Verification.","manualAppeal-before-submit-warning":"According to Binance Terms of Use, each user may maintain only one main account at any given time. After the appeal is reviewed and approved, Binance reserves the right to disable any duplicated accounts that do not meet our Terms within 7 days.
If you realize that your account violates our Term of Use, please withdraw your assets as soon as possible to prevent losses.","manualAppeal-review-successful-btn":"OK","manualAppeal-card-video-upload-title":"Please upload a video of yourself holding up your credit card","manualAppeal-card-video-title":"video of holding credit card","fiat-deposit-appeal-card-video-statement-desc":"1. Face the camera and hold up your credit card. Both your face and the front side of the card displaying the card number must be clearly visible.
2. Please clearly state the following:
“Today is MM/DD/YY. My name is xxx. The first 6 digits of my card are xxx, and the last 4 digits are xxx. I’m applying to restore the function of purchasing crypto using a credit card for my account xxx@xxx.com/phone number.”","fraud-chargeback-appeal-main-title":"Bank Notification Appeal","fraud-chargeback-appeal-revocation-certificate-button":"Bank revocation certificate","fraud-chargeback-appeal-arrears-amount-title":"Arrears amount","pnk-fraud-chargeback-appeal-reject-reason-info-not-relevant":"The bank card or statement information you submitted does not match the card number of the relevant fraud/chargeback transaction","pnk-supplydoc-request-revocation-certificate-no-trade-detail":"The revocation certificate you submitted did not show the relevant transaction information","manualAppeal-review-successful-note":"Your bank notification appeal has been approved.","manualAppeal-ok":"OK","pnk-supplydoc-request-revocation-certificate-no-cancel":"The information you submitted cannot prove that the chargeback has been cancelled","manualAppeal-review-successful":"Review Successful","fraud-chargeback-appeal-card-pic-note-1":"Please upload clear photo(s) including your name and card number.","manualAppeal-try-later":"Please try again later","manualAppeal-application-failed":"Appeal Failed","fraud-chargeback-appeal-transaction-screenshots-desc":"1. Please upload transaction screenshot(s) with your name and card number (can be separated into two screenshots).
2. Please provide screenshot(s) of failed deposit records if there is no successful one.","fraud-chargeback-appeal-transaction-list-desc":"Please provide a bank account statement which includes your name, card number and previous transaction records in Binance.","manualAppeal-reason":"Reason:","fraud-chargeback-appeal-card-pic-upload":"Front side of card","fraud-chargeback-appeal-card-pic-note-2":"To protect your card, please do not show your full card number and CVV when uploading appeal verification documents.","fraud-chargeback-appeal-cardno-title":"Enter card number","fraud-chargeback-appeal-card-info-title":"Enter Card Number and Upload Photos of Card","fraud-chargeback-appeal-id-document-upload-note-2":"1. Please upload no more than 8 files.
2. File size cannot exceed 5MB. Supported formats are JPG/JPEG/PNG.","fraud-chargeback-appeal-id-document-upload-note-1":"Please upload clear photos of your ID information page including name and photo.","fraud-chargeback-appeal-selfie-upload":"Selfie with statement","fraud-chargeback-appeal-id-document-title":"Upload Photos of the Verified Person’s ID","fraud-chargeback-appeal-cardno-full-placeholder":"Enter full card number","fraud-chargeback-appeal-deduction-agreement-button":"Signed deduction agreement","fraud-chargeback-appeal-revocation-certificate-request":"1. Please upload no more than 8 files.
2. Individual file sizes cannot exceed 10MB. Supported file formats are PDF/JPG/JPEG/PNG.
3. Please upload documents that are clear and complete.","fraud-chargeback-appeal-selfie-with-a-note-content":"1. Complete your handwritten statement clearly detailing today's date as follows: “On MM-DD-YY, I’m applying for a Bank Notification Appeal for my account xxxx@xxx/phone number xxxx.”","fraud-chargeback-appeal-revocation-certificate-term-3":"3. Once we have approved your appeal documents, your account withdrawal function will be restored.","fraud-chargeback-appeal-revocation-certificate-term-1":"1. You acknowledge that you have canceled your dispute with your bank","fraud-chargeback-appeal-revocation-certificate-title":"Upload Bank Revocation Certificate","fraud-chargeback-appeal-revocation-certificate-term-2":"2. A letter or statement must be provided from your bank showing that the dispute has been canceled.","fraud-chargeback-appeal-deduction-agreement-agree":"I agree to the above statement","fraud-chargeback-appeal-deduction-agreement-term-4":"For dispute which is due to system error in our platform, your account may not be terminated. There will be a comprehensive review of your account regarding this issue.","fraud-chargeback-appeal-deduction-agreement-term-3":"3. Once the deduction of the dispute amount has been made, your account withdrawal function will be restored for 3 days for you to withdraw the remaining assets. Thereafter, we will review all the provided documents and information to determine whether to continue our service with you.","fraud-chargeback-appeal-file-upload":"Upload File","fraud-chargeback-appeal-date":"Date","fraud-chargeback-appeal-coin":"Coin","fraud-chargeback-appeal-amount":"Amount","fraud-chargeback-appeal-deduction-agreement-title":"Deduction Agreement","fraud-chargeback-appeal-order-id":"Order ID","fraud-chargeback-appeal-deduction-agreement-term-1":"1. You agree to return the relevant dispute amount in USDT to your spot wallet before submitting this appeal.","manualAppeal-common-enter-additional-info":"Enter additional information","fraud-chargeback-appeal-deduction-agreement-term-2":"2. Binance has the consent from you to deduct the relevant dispute amount in your spot wallet account.","pnk-supplydoc-request-card-video-no-holding-card":"There is no holding card in the video, please re-shoot and upload again.","fiat-deposit-PHP-content":"Bank transfers for PHP usually take one business day, please kindly wait for your fund to arrive. Please submit this appeal form If your fund is not credited to your Binance account one business day after you make the bank transfer.","BT&CC-appeal-date-greater":"The transaction date you selected is later than the current date.","pnk-supplydoc-request-orfiatc2c":"If you do not have any crypto deposit record, you can also provide either fiat or P2P deposit records associated with this account.","withdrawal-appeal-kycinfo-confirm-step1":"Identity verification","manualAppeal-most-recent-deposit-video-content-orfiatc2c":"5. If you do not have any crypto deposit record, you can also provide either fiat or P2P deposit records associated with this account. For fiat deposit record, the uploaded video should show the whole fund transfer process from the sender bank account or financial institution. For c2c deposit record, the uploaded video should show a copy of the bank statement (photo or PDF copy), with the name, relevant P2P transaction records, date and transaction amount clearly visible.","withdrawal-appeal-forbidden-currentacc":"Please do not add an account which is currently logged in.","withdrawal-appeal-next-step":"Next","withdrawal-appeal-forbidden-kycpassacc":"Account accountinfo had already completed identity verification, please return to step 1 and select "Yes".","withdrawal-appeal-uploadinfo-step2":"Upload information","bank-anti-fraud-form-warning-maxadd":"Exceed maximum number of items allowed.","fiat-deposit-appeal-bank-additionainfo-tips":"Please state the reason why you disputed the transaction(s):","fiat-deposit-appeal-bank-deduction-button":"Deduction Now","fiat-deposit-appeal-bank-additionainfo-placeholder":"Please provide the detail as much as possible to help us identifying the cause of this issue.","manualAppeal-deposit-login-video-tips":"Please use another device to record the video, do not use any screen recorder.","bank-anti-fraud-form-iban":"IBAN","bank-anti-fraud-form-warning-email-not-allowed":"Your email address does not support submitting this feedback form, please contact the relevant personnel.","manualAppeal-reset2fa-appeal-deposit-video-title":"First Deposit Record","manualAppeal-reset2fa-appeal-video-tutorial":"Video tutorial","manualAppeal-reset2fa-appeal-upload-file":"Upload File","manualAppeal-reset2fa-appeal-not-meet-desc":"The information you uploaded does not meet the requirements. Please try again.","manualAppeal-reset2fa-appeal-additional-information-placeholder":"Describe the reason for your appeal","manualAppeal-reset2fa-appeal-additional-information-desc":"Include additional information on your appeal. If there are multiple people in your statement video, please explain why.","manualAppeal-reset2fa-appeal-additional-information-title":"Additional Information","manualAppeal-reset2fa-appeal-security-questions-ip-title":"IP Address of Device Used for Registration","manualAppeal-reset2fa-appeal-security-questions-date-title":"Account Registration Date","manualAppeal-reset2fa-appeal-security-questions-title":"Security Questions","manualAppeal-reset2fa-appeal-device-information-format":"Upload a file not more than 5MB in .jpg/.jpeg/.png format.","manualAppeal-reset2fa-appeal-device-information-desc":"Upload an image that shows the brand, model, and browser name and version for at least one device that is logged in to your Binance account.","manualAppeal-reset2fa-appeal-optional":"optional","manualAppeal-reset2fa-appeal-statement-video-format":"Upload a file not more than 30MB in .mp4/.mov/.rmvb format.","manualAppeal-reset2fa-appeal-statement-video-desc":"Please upload a video with everyone in the account verification record.
Important notes：
- All person need to be included in the same video
- Show the following:
1. Your ID document
2. Each person needs to clearly state 'Today is [YYYY/MM/DD]. I am applying to [Unlock (account name)/Reset Google Authenticator/Reset email verification/Reset phone number verification].'
If you are unable to pronounce this phrase in English, please write the indicated text on a piece of paper using English and read it in your native language.","manualAppeal-reset2fa-appeal-statement-video-title":"Statement Video","manualAppeal-reset2fa-appeal-upload-file-format":"Maximum file size is {{size}}MB and files must be in .mp4/.mov/.rmvb format.","manualAppeal-reset2fa-appeal-device-information-title":"Device Information","manualAppeal-reset2fa-appeal-deposit-video-desc":"Please upload a video showing the following content:
1. Please do not use the screen recording function to record this video, and do not reveal your account password during the login process. You can hide the password while recording.
2. Find the first deposit you made and record a video. The video must show:
- The login process to the deposit record's corresponding external platform (not Binance).
- The corresponding withdrawal information (TxID, date, amount).
- Ensure that the withdrawal information is consistent with the deposit information in Binance.
3. If you do not have a crypto deposit record or cannot find the first deposit record, click here. ","fiat-deposit-appeal-bank-deduction-info-title":"Deduction Info","fiat-deposit-appeal-bank-personal-info":"Upload personal Info","manualAppeal-most-recent-deposit-video-tips-1":"2. Find any deposit record that was made at least 3 months ago. If there is no such record, locate the first deposit you made and record a video. The video must show:","manualAppeal-most-recent-deposit-video-tips-2":"1. Please do not use the screen recording function to record this video, and do not reveal your account password during the login process. You can hide the password while recording.","manualAppeal-most-recent-deposit-video-no-crypto":"Do not have any crypto deposit record?","pnk-supplydoc-request-finish-kyc":"Please complete Identity Verification firstly","manualAppeal-most-recent-deposit-video-no-crypto-popup":"You can also provide either fiat or P2P deposit records associated with this account. Please note the 3-month requirement noted above still applies.
For fiat deposit records, the uploaded video should show the whole fund transfer process from the sender's bank account or financial institution.
For P2P deposit records, the uploaded video should show a copy of the bank statement (photo or PDF copy), with the name, relevant P2P transaction records, date and transaction amount clearly visible.","pnk-supplydoc-request-withdraw-restored":"Your withdrawal function has already been restored","pnk-supplydoc-request-contact-cs":"Please contact customer service support via chat","pnk-supplydoc-request-locallanguage":"Please repeat the statement in the video. If you can't speak English, you can say it your own language. Holding a piece of paper with statement written on it is not sufficient.","pnk-supplydoc-request-noscreenrecording":"To ensure information security, please do not use screenrecording","manualAppeal-most-recent-deposit-video-tips-1.5":"The login process to that deposit record's corresponding external platform (not Binance), and show the corresponding withdrawal information (full TxID, date, and amount). Please make sure the withdrawal information is consistent with your Binance deposit information","manualAppeal-most-recent-deposit-video-tips-1-1":"The login process to the deposit record's corresponding external platform (not Binance)
The corresponding withdrawal information (TxID, date, amount)
Ensure that the withdrawal information is consistent with the deposit information in Binance.","withdrawal-appeal-noticement":"Withdrawal function temporarily suspended. Abnormal activities suspected with your withdrawals. Please verify your identity in order to resume your account withdrawal function. If you cannot verify, you can submit an appeal.","chargeback-fraud-appeal-noticement":"We received a fraud/chargeback report of your card purchase on our platform, your account withdrawal function has been disabled currently. In order to withdraw the remaining funds in your account, we would like you to submit an appeal.","withdrawal-human-reject-appeal-noticement":"Your account may be at risk. In order to protect your assets, withdrawals have been temporarily suspended for your account(s).","facial-verification-failed-appeal":"Facial Verification Appeal","withdrawal-appeal-previous":"Previous","manualAppeal-statement-video-face-failed-note-4":"\"Today is MM/DD/YY. I confirm that I am contacting Binance to verify my own identity.\"","manualAppeal-please-follow":"Please follow these instructions:","facial-verification-failed-appeal-selfie-notes":"1. Take a selfie of yourself with a neutral expression
2. Make sure your whole face is visible, centred, and your eyes are open
3. Do not crop your ID or use screenshots of your ID
4. Do not hide or alter parts of your face (no hats/beauty images/filters/headgear).","manualAppeal-refer-photo":"Reference photo","manualAppeal-other-important":"Important Notice","manualAppeal-statement-video-face-failed-note-1":"Please upload a video with the following:","manualAppeal-statement-video-face-failed-note-3":"2. Please clearly state the following:","manualAppeal-statement-video-face-failed-note-2":"1. You need to appear in the video and hold the information page of your ID document","facial-verification-failed-appeal-selfie":"Your Recent Selfie","facial-verification-failed-appeal-selfie-format":"File size cannot exceed 5120KB. Supported file formats are .jpg/.jpeg/.png.","manualAppeal-submitted-success-desc--face-failed":"Your review will be processed within ## working days. You will be notified of the result via SMS or email.","pnk-supplydoc-request-selfie-not-qualify":"The photo you uploaded did not meet the requirements, please re-take it and upload again.","manualAppeal-statement-video-purchase-kyc-note-1":"Please upload a video with the following:
1. You need to appear in the video and hold the information page of your ID document.
2. Please clearly state the following:","manualAppeal-review-successful-note-face-failed":"Your Facial Verification Appeal has been approved.","facial-verification-failed-appeal-additional-purchased-reason":"Please provide an explanation as to why you did not use your own identity information to complete verification.","facial-verification-failed-appeal-purchase-history":"Purchase History","manualAppeal-statement-video-purchase-kyc-note-2":"\"I, (first and last legal name), citizen of (country), declare this on (MM/DD/YY). I confirm that the verification information I provided is accurate. I understand that a person who intentionally makes a false statement in a declaration is guilty of a legal offence.\"","facial-verification-failed-appeal-purchase-history-notes":"Please provide screenshots of the conversations and transaction records between you and the seller. The screenshots must include the date.","facial-verification-failed-appeal-account-info":"Confirm Your Identity","manualAppeal-appeal-now":"Appeal Now","manualAppeal-entrance-resubmit-info":"Additional information required！","manualAppeal-entrance-resubmit":"Resubmit","manualAppeal-entrance-wait-info":"Your application is under review. Please remain patient and you will be notified of the result via SMS or e-mail.","manualAppeal-entrance-view-more":"View more","manualAppeal-withdrawal-suspended":"Withdrawal function temporarily suspended","facial-verification-failed-appeal-pnk-reject-reason-1":"Your face verification has already been completed","facial-verification-failed-appeal-pnk-reject-reason-2":"Please contact customer service support via chat","facial-verification-failed-appeal-pnk-reject-reason-3":"The key information in your submitted documents has been edited","deposit-not-credit-appeal-reject-reason-4":"Your payment for current transaction has been voided, please do not submit again.","deposit-not-credit-appeal-reject-reason-6":"Your transfer will take 1 business day to arrive, please wait patiently","deposit-not-credit-appeal-reject-reason-7":"Your payment has not been received, please kindly wait for 5-7 business days for it to return to your bank account, otherwise, please recall your payment","deposit-not-credit-appeal-reject-reason-12":"Deposit takes up to 4 business days to arrive. Please wait patiently.","deposit-not-credit-appeal-reject-reason-11":"Please contact Banxa Customer Support directly for further assistance","deposit-not-credit-appeal-reject-reason-10":"Please kindly complete your account verification first. Thank you!","deposit-not-credit-appeal-reject-reason-9":"Please kindly reach out to our Turkish oline customer service agents to be supported with TRcloud payment.","deposit-not-credit-appeal-reject-reason-8":"Please kindly reach out to our online customer service agents for better support","deposit-not-credit-appeal-reject-reason-5":"We did not receive your payment, please kindly check with your bank and/or recall the payment if you got charged.","manualAppeal-selects-desc":"Please confirm if you completed facial recognition for this account. If you did not do so, your appeal will not be approved.","manualAppeal-selects-me":"Yes, it was me.","manualAppeal-userid-upload-title":"Your Valid ID","manualAppeal-resubmit-appeal":"Resubmit Appeal","manualAppeal-submitted-success-title":"Submitted","manualAppeal-most-recent-deposit-video-tips-3":"If you do not have any crypto deposit record, please provide your fiat-currency or P2P deposit history by clicking here.","manualAppeal-most-recent-deposit-video-tips":"Please upload a video with the following:","manualAppeal-most-recent-deposit-video-title":"Deposit Video","manualAppeal-file-request-for-account-user":"File size cannot exceed 5 MB. Supported formats are.jpg/.jpeg/.png.","manualAppeal-userid-upload-tips":"Please upload:
1. Photos of the front and back of the ID.
2. Photos of the you holding your ID in hand.","manualAppeal-file-format":"File size cannot exceed 5 MB. Supported formats are.jpg/.jpeg/.png.","manualAppeal-verified-id-upload-tips":"Please upload:
1. Photos of the front and back of the ID
2. Photos of the verified person holding their ID in hand.","manualAppeal-no-more-than-eight":"No more than 8 photos","manualAppeal-risk-warning":"It is against our platform rules to use someone else's identity to verify your account. Binance has the right to disable this account after the application is reviewed.","manualAppeal-verified-id-upload-title":"Verified Person's ID","withdrawal-reject-safety-QA-registration-IP-additional":"View this in Security > Account Activity > Account Activity Records","withdrawal-reject-safety-QA-registration-IP":"Registered IP","withdrawal-reject-safety-QA-registration-time":"Time Registered","manualAppeal-video-format":"File size cannot exceed 30MB. Supported file formats are .mp4/.mov/.rmvb.","manualAppeal-selects-notMe":"No, it was not me.","manualAppeal-statement-video-upload-title":"Statement Video","manualAppeal-file-size-over-limit":"File size limit exceeded.","manualAppeal-file-format-wrong":"Incorrect format. Please try again.","pnk-supply-withdrawal-reject-no-need-to-upload":"File not required.","manualAppeal-photo-delete-title":"Are you sure you want to delete this photo?","manualAppeal-file-delete-title":"Are you sure you want to delete this video?","manualAppeal-file-upload-fail":"Upload failed. Please try again.","manualAppeal-submission-failed":"Submission Failed","manualAppeal-contact-cs":"Contact Customer Service","manualAppeal-cancel":"Cancel","manualAppeal-upload-network-error":"Submission failed due to network error. Please contact support for more information.","fiat-deposit-appeal-bank-front-picture-upload":"bank picture","pnk-supplydoc-kycid-hold-id":"Please hold up and show the ID when taking the selfie.","pnk-supplydoc-request-deposit-vedio-3mon-ago":"Please upload proof of the deposit from at least 3 months ago, in video format.","pnk-supplydoc-request-deposit-vedio-fiat-require":"Please provide fiat deposit transaction records which include your name and the corresponding photos of your credit/debit card which include the first 6 & last 4 numbers on the card, as well as cardholder information, or screenshots of your online banking transactions.","pnk-supplydoc-statement-vedio-id-phone-different":"The phone number stated in the video does not match the phone number you provided for personal verification.","pnk-supplydoc-statement-vedio-id-not-clear":"ID information is not clear.","pnk-supplydoc-statement-vedio-id-no-sound":"The video has no sound.","pnk-supplydoc-statement-vedio-id-local-language":"If you are unable to speak English, please record the video with your native language and hold a handwritten statement in English.","pnk-supplydoc-statement-vedio-id-edit-tool":"Please do not use any video editing tools for the video.","pnk-supplydoc-statement-vedio-id-country-different":"The issuing country of the ID shown in the video does not match the country found in personal verification. Please try again.","pnk-supplydoc-statement-vedio-id-no-face":"Please ensure that you show your face and you holding your ID in the same video frame.","pnk-supplydoc-statement-vedio-email":"Please clearly state the correct email in the video.","pnk-supplydoc-statement-vedio-date":"Please clearly state today's date in the video.","pnk-supplydoc-request-deposit-vedio-withdraw-vedio":"If you are unable to provide the deposit video, please upload the withdrawal video from 3 months ago.","pnk-supplydoc-statement-vedio-hold-id":"Please hold your ID in hand and show it in the video.","pnk-supplydoc-request-deposit-vedio-p2p-require":"Please provide P2P deposit records that include your P2P transaction history and bank transfer records.","pnk-supplydoc-request-deposit-vedio-notbelong-current-acc":"The deposit video submitted does not match the current account. Please submit a new video.","pnk-supplydoc-request-deposit-vedio-missing-txidamountdate":"The deposit video is missing information on the TxID, amount or date.","pnk-supplydoc-kycid-same-as-kyc":"Please provide the same ID that was used to verify your account previously.","pnk-supplydoc-kycid-back-page":"Please upload the back page of the ID.","pnk-supplydoc-kycid-front-page":"Please upload the front page of the ID.","fiat-deposit-appeal-reject-suspicious-appeal-cardbin":"Unfortunately, your appeal has failed. Please try again with a different card.","facial-verification-failed-appeal-reject-face-pass":"your face verification process is already completed, hence the appeal is redundant","manualAppeal-upload-failed-network-error":"Network error. ## submission failed.","facial-verification-failed-appeal-sow-startnow":"Start Now","facial-verification-failed-appeal-sow-pending":"Pending","facial-verification-failed-appeal-sow-edit":"Edit","facial-verification-failed-appeal-sow-note":"Please complete the Source of Wealth Declaration process.","facial-verification-failed-appeal-sow-accumulate-net-worth-inheritance":"Inheritance","facial-verification-failed-appeal-sow-accumulate-net-worth-realestate":"Real Estate","facial-verification-failed-appeal-sow-title":"Source of Wealth","facial-verification-failed-appeal-sow-accumulate-net-worth-shares":"Shares","facial-verification-failed-appeal-sow-accumulate-net-worth-dividends":"Dividends","facial-verification-failed-appeal-sow-accumulate-net-worth":"How did you accumulate your estimated total net worth?","facial-verification-failed-appeal-sow-aim-cash-out":"Cashing out my cryptocurrencies","facial-verification-failed-appeal-sow-aim-trading-by-other-exchanges":"Trading on other exchanges","facial-verification-failed-appeal-sow-accumulate-net-worth-salary":"Salary","facial-verification-failed-appeal-sow-aim-trading":"Trading","facial-verification-failed-appeal-sow-aim":"What do you use Binance for?","facial-verification-failed-appeal-sow-aim-investing":"Investing","facial-verification-failed-appeal-sow-aim-business":"Business","facial-verification-failed-appeal-sow-complete":"Completed","manualAppeal-refresh":"Refresh","fraud-chargeback-appeal-deduction-update-notice":"The amount to be deducted has changed. Please refresh the page and try again.","manualAppeal-amount-change":"Amount Changed","facial-verification-failed-appeal-sow-accumulate-net-worth-investment":"Investment returns from virtual currency trading activities","towfa-appeal-failed-page-reset-title":"Reset Security Verification Failed","towfa-appeal-failed-page-reason":"Reject reason:","towfa-appeal-failed-page-unlock-title":"Account Unlock Failed","towfa-appeal-failed-page-btn":"Appeal","towfa-appeal-failed-page-desc":"Please read the reason above carefully before submitting your appeal again.","fiat-deposit-appeal-submit-error-code-315028":"Please confirm that the card number you provided is the same as the card number you used for the failed fiat deposit.","manualAppeal-statement-video-read-content":"\"Today is DD-MM-YYYY, and I am confirming that this is my own operation. I am contacting Binance regarding my Binance account xxx@xxx.com\"","manualAppeal-bank-card":"Bank Card","manualAppeal-announcement":"Announcement","manualAppeal-submitted-success-desc":"Your review will be completed within ## working days. Please remain patient and you will be notified of the result via SMS or e-mail.","manualAppeal-announcement-detail":"We would like to take the opportunity to remind you that according to our Binance Terms of Use, Binance has the right to disable (cancel) your account without your consent or prior notice for any reason including if Binance suspects any such accounts to be in violation of these Terms, our Privacy Policy, or any applicable laws and regulations.
After the appeal is reviewed and passed, Binance reserves the right to disable your accounts that do not meet our Terms of Use within 7 days.
If you realize that your account violates our Terms of Use, please withdraw your assets as soon as possible to prevent losses.","manualAppeal-announcement-agree":"I have read and understand the announcement","fraud-chargeback-appeal-transaction-screenshots-desc-3":"3. Please provide screenshot(s) of failed deposit records if there is no successful one.","fraud-chargeback-appeal-transaction-list-desc-3":"2. Upload PDF version or photo version of hard copies.","fraud-chargeback-appeal-transaction-screenshots-desc-2":"2. Screenshot(s) of transaction details (from bank side) of successful deposits on our platform in recent 3 months.","fraud-chargeback-appeal-transaction-screenshots-desc-1":"1. Please upload transaction screenshot(s) with your name and card number (can be separated into two screenshots).","fraud-chargeback-appeal-transaction-list-desc-1":"Please upload a file with the following","fraud-chargeback-appeal-transaction-list-desc-2":"1. Please provide a credit card statement issued within the last 3 months, including your full name, the first 6 and last 4 digits of your card number, and your transaction history for both deposits and withdrawals to/from your Binance account.","manualAppeal-userid-upload-tips-3":"2. Photos of the you holding your ID in hand.","appeal-upload-photo-bank-card-tips1":"Please upload a photo with the following","manualAppeal-userid-upload-tips-1":"Please upload:","manualAppeal-userid-upload-tips-2":"1. Photos of the front and back of the ID.
","appeal-upload-photo-bank-card-tips2":"The photos of both sides of the card must include your full name and the first 6 and last 4 digits of your card number.
To protect your account information, please do not show your full card number and CVV when uploading appeal verification documents.","manualAppeal-appeal-title":"Appeal","manualAppeal-common-material-approved":"Documents approved.","manualAppeal-common-material-reject":"This document was not approved, please try again.","pnk-supplydoc-kycid-retake":"Please re-take and upload a new live selfie while holding the ID card again.","pnk-supplydoc-request-transaction-screenshots-no-account-and-name-info":"The submitted document does not include the card number (we require you to show first 6 and last 4 digits) and your full name, please re-submit the photo including bank name / logo, your full name, and the card number that matches what you inputted in the appeal. (First 6 and last 4)","pnk-supplydoc-request-transaction-screenshots-full-info":"Please submit a clear photo of the card which includes bank name / bank logo, full name and the card number that matches to what you entered in the appeal. (First 6 and last 4)","pnk-supplydoc-request-statement-video-physical-card-detials":"Please show your face whilst holding your physical bank card (include the bank logo, name, and card number - all information must match the information you provided in the appeal and be clearly visible in the video.","pnk-supplydoc-request-transaction-screenshots-both-side-full-info":"Please submit a full image of both sides of the card which includes the bank name/logo, your full name, and the card number that matches what you provided for the appeal.","pnk-supplydoc-request-statement-video-virtual-card-detials":"Please record a video to show us that the virtual card belongs to you. You can do this by showing us the process of logging into your bank account or mobile banking app (please cover your login password), followed by your full name and that card number that was included in your appeal (first 6 and last 4 digits).","pnk-supplydoc-request-statement-video-wrong-card":"There is a discrepancy between the card number in the video and what you provided for the appeal.","pnk-supplydoc-request-transaction-screenshots-no-account-or-name-info":"No card number or card number is incomplete in the documents (please show the first 6 and the last 4 digits).","pnk-supplydoc-request-transaction-screenshots-not-meet-requirement":"No name or name incomplete in the documents.","manualAppeal-reset2fa-appeal-deposit-video-modal-desc":"You can also provide deposit that was made at least 3 months ago or the oldest one on the record. Alternatively, you can provide either fiat/ P2P deposit records associated with this account. Please note the 3-month requirement noted above still applies.
For fiat deposit records, the uploaded video should show the whole fund transfer process from the sender's bank account or financial institution.
For P2P deposit records, the uploaded video should show a copy of the bank statement (photo or PDF copy), with the name, relevant P2P transaction records, date and transaction amount clearly visible.","name-correction-appeal-card-info":"If you apply for Binance card, please put the name in Latin characters and according to your official doc.","fake-id-reason-1":"No security hologram on facial image of the ID","fake-id-reason-4":"Inconsistent font size in the ID","fake-id-reason-5":"MRZ code missing or not following the format","fake-video-common-reason-4":"Fake video","fake-cardvideo-reason-1":"Video is edited as the hand holding the card is edited","fake-cardphoto-reason-12":"Missing valid from date","fake-video-common-reason-3":"Video is edited as it is a combination of multiple clips","fake-cardphoto-reason-11":"Missing expiry date","fake-video-common-reason-1":"Video is edited as the hand holding the ID is edited","fake-id-reason-3":"The card design supposed to overlap user ID Image","fake-selfie-reason-2":"The hand holding the ID is edited","fake-video-common-reason-2":"Video has black border","fake-cardphoto-reason-8":"Chip color is different than official website's sample","fake-cardphoto-reason-9":"Name and card number printed on card are blurry","fake-selfie-reason-1":"Selfie is from user's KYC selfie","fake-cardphoto-reason-10":"Card's security code is missing","fake-cardphoto-reason-7":"Issuer bank is different than the uploaded card BIN number","fake-selfie-reason-3":"Selfie is photoshopped","fake-cardphoto-reason-4":"Different font color than the official website's sample","fake-onlinebankstatement-reason-4":"Name is edited due to different user's being listed in the online banking screenshot","fake-cardphoto-reason-5":"No space between chip and bank card numbers","fake-cardphoto-reason-1":"Inconsistent font size on the card","fake-onlinebankstatement-reason-3":"Name is edited due to the different font size compared to other alphabets on the online banking screenshot","fake-onlinebankstatement-reason-5":"Transaction date info is edited because transaction takes place on a non-existing date (e.g. Feb 30)","fake-bankstatement-reason-7":"Inconsistent font size in the statement","fake-cardphoto-reason-2":"Inconsistent font color on the card","fake-id-reason-8":"User edited his/her selfie into ID","fake-id-reason-6":"Date of birth mismatch with NIK (Indonesian ID)","fake-cardphoto-reason-3":"Different font size than the official website's sample","fake-cardphoto-reason-6":"Certain characters on the card are blurry","fake-id-reason-9":"ID version different with the online research","fake-id-reason-10":"Primary photo mismatch with secondary photo","fake-onlinebankstatement-reason-2":"Multiple transactions on same date of a month","fake-onlinebankstatement-reason-6":"Inconsistent font size in the online banking screenshot","fake-bankstatement-reason-4":"Name is edited due to different user's name being listed in the statement","fake-id-reason-11":"Expiration date mismatch with date of birth","fake-id-reason-13":"ID photo colour is different from official website's","fake-id-reason-12":"Another person appears in ID photo","fake-id-reason-14":"Components of ID photo's ratio are off","fake-bankstatement-reason-6":"Zenith Bank statement shows bank card number","fake-id-reason-15":"Signature in ID mismatched with ID name","fake-id-reason-16":"No issue date in ID","fake-id-reason-17":"Secondary ID photo is edited","fake-id-reason-19":"User has UAE citizenship however MRZ start with IL which is for non-citizenship","fake-onlinebankstatement-reason-1":"Transaction details (e.g. date, amount...) are copied and pasted","fake-bankstatement-reason-2":"Multiple transactions on the same day of a month","fake-bankstatement-reason-5":"Transaction date info is edited because transaction takes place on a non-existing date (e.g. Feb 30)","fake-bankstatement-reason-1":"Transactions details (e.g. date, amount...) are copied and pasted","fake-id-reason-2":"Small image supposed to be in black and white","fake-id-reason-18":"MRZ second row not tallying with first and third row","fake-id-reason-7":"User cropped his selfie into the ID (can see crop line on right hand side)","fake-bankstatement-reason-3":"Name is edited due to different font size compared to other alphabets on the bank statement","fraud-chargeback-appeal-revocation-certificate-dispute-list":"See below for complete list of disputed orders.","manualAppeal-no-more-than-eight-file":"No more than 8 files.","manualAppeal-additional-format":"File size cannot exceed 30MB. Supported file formats are .jpg/.jpeg/.png/.mp4/.mov/.rmvb.","facial-verification-failed-appeal-purchase-history-notes-2":"The screenshots must include the date.","fraud-chargeback-appeal-selfie-with-a-note-content-1":"You need to appear in the photo and hold the handwritten note, please make sure your face and the note content are clearly shown in the photo.","manualAppeal-additional-account-add-notes":"If you have other account(s), please add it/them here for batched unlock.Please do not add an account which is currently logged in.","manualAppeal-verifyid-upload-tips-3":"Photos of the verified person holding their ID in hand.","manualAppeal-customize-doc":"Additional materials","manualAppeal-verifyid-upload-tips-2":"Photos of the front and back of the ID.","facial-verification-failed-appeal-purchase-history-notes-1":"Please provide screenshots of the conversations and transaction records between you and the seller.","facial-verification-failed-appeal-pnk-reject-reason-idfailed":"We are unable to process your face verification due to issues with your uploaded selfie or ID. Please resubmit a clear and original selfie (not covering your face), and ID via the identity verification page","pnk-fiat-deposit-appeal-reject-reason-multiple-cards-used":"After further checking, we noticed there are multiple cards used in your account, kindly reach out to our customer service to resolve the dispute issue together with the clarification on the ownership and legitimacy of cards you have used in your account.","fraud-chargeback-appeal-background-info":"We have received a fraud/chargeback report from the bank related to a credit/debit card deposit/purchase in your Binance account. This is usually resulted from the dispute from the cardholder against certain transactions in your Binance account. Your account functions will be limited until this is resolved.
You can find the related transactions in your fiat deposit history and purchase history, then match the transactions on your bank statement.
You may choose to directly return the disputed amount back to us or reach out to your bank to revoke the dispute.","fraud-chargeback-appeal-bankstatement-monthly-info":"You can choose to upload either monthly banking transaction statements or online banking screenshots of the card for the relevant transaction.","fraud-chargeback-appeal-additional-info-placeholder":"Please provide us with the reason for the dispute. How and why did this dispute happen?","risk-monitoring-appeal-title":"Risk Monitoring Appeal","manualAppeal-common-reject-reason-outdue":"The appeal you submitted has been cancelled due to no response within the time limit. No action is required if the request is no longer needed.","manualAppeal-statement-video-write-down-en-tips":"If you are a non-native English speaker, you can provide the statement in your own language. Please follow the English writing outline in the Statement Guide to keep the appeal review process efficient.","manualAppeal-statement-video-write-down-en-tips-title":"Statement Guide","manualAppeal-statement-video-write-down-en":"Write down","manualAppeal-statement-video-write-down-en-tips-1":"Write down the statement in English on a piece of paper and hold it while you record the video.","manualAppeal-statement-video-write-down-en-tips-2":"Replace the MM-DD-YY with today’s date","frozen-account-appeal-title":"Frozen Account Appeal","bank-anti-fraud-form-copy":"Copy a new item","bank-anti-fraud-form-currency-notice":"Please select the original currency of the order.","fiat-deposit-appeal-card-video-statement-desc-2":"2. Please clearly state the following:
“Today is MM/DD/YY. My name is xxx. The first 6 digits of my card are xxx, and the last 4 digits are xxx. I’m applying to restore the function of purchasing crypto using a credit card for my account xxx@xxx.com/phone number.”","fiat-deposit-appeal-card-video-statement-desc-1":"1. Face the camera and hold up your credit card. Both your face and the front side of the card displaying the card number must be clearly visible.","withdraw-humanreject-appeal-outbound":"Dear Binancian,
We noticed that you submitted a withdrawal reject appeal and the uploaded material did not meet requirements. Do you have any specific questions or is there anything that we can do to better support you?
Ensuring your account's safety is of utmost priority and getting receiving the correct verification information via appeal is a critical step. We apologize for any inconvenience caused.
Would you like some assistance? Do reply below and a dedicated customer support agent will guide you step by step in the process of withdrawal reject appeal.","inheritance-appeal-additional-info-placeholder":"Please describe your inheritance claim. In addition, if you believe any documentation is not included, please include an explanation below.","inheritance-appeal-additional-materials-notice-2":"3. Will/Testament, Grant of Probate, Letters of Administration, Certificate of Inheritance (as applicable), Proof of Kinship, or such other formal legal documentation that establishes the Claimant’s right to claim the assets in the Deceased’s Binance account:
4. If you are collecting on behalf of other Beneficiaries/Heirs (with the exception of minor children), please attach a Power of Authorization Letter with identification documents of all Beneficiaries, including minor children (if any):","inheritance-appeal-title":"Inheritance Appeal","inheritance-appeal-additional-materials-notice-1":"If possible, please provide notarized or documents certified as true copies by a licensed lawyer, with English translations (if the original documents are not in English):
1. Identification of Deceased (government issued):
2. Identification of Beneficiary/Beneficiaries (government issued):
","inheritance-appeal-decendent-id-notice":"Please provide the deceased user's Binance ID, email, or mobile number. Providing only one of them is enough.","inheritance-appeal-decendent-id-title":"Deceased User’s Binance Account Information","fraud-chargeback-appeal-background-info-2":"You will need to choose between returning the disputed amount to spot wallet for deduction, or canceling the disputed request with your card issuer. You have 180 days to submit this appeal or your account will be automatically disabled if we have not received any appeal response from you after this period.","fraud-chargeback-appeal-background-info-1":"We have received a fraud/chargeback report of your card purchase with card BIN: #{cardbin}, cardLast4: #{cardlast4}. This is usually caused by a dispute on the credit/debit card. Based on our investigation, the purchase/deposit is successful, therefore a withdrawal quota freeze has been placed on your asset until this dispute is resolved.","manualAppeal-background":"Appeal Background","resume-withdraw-function-appeal-deposit-video-desc-2":"Important Reminder:
Do not use the screen recording function to record this video
Do not reveal your account password during the login process. You can hide the password while recording
Show the login process to the deposit record's corresponding external platform (not Binance)
Show the corresponding withdrawal information (TxID, date, amount)
Ensure that the withdrawal information is consistent with the deposit information in Binance.","resume-withdraw-function-appeal-deposit-video-desc-1":"Show your face at the beginning of the video before showing your first deposit transaction that you made to your Binance account.","resume-withdraw-function-appeal-statement-video-read-content":"\"Today is YYYY/MM/DD. I confirm that my account and devices are secured and I am requesting to resume the withdrawal and trading function for my account xxxx@xxxx.com.\"","resume-withdraw-function-appeal-title":"Resume Withdrawal Function Appeal","nameapl-5":"Please note where the spelling differs in the name you have submitted versus what is on your ID. Please fill in your full name so that it exactly matches the name shown on your ID.","nameapl-8":"We cannot modify your name to one that is not shown on your ID. Please contact our customer service with your English ID documents.","nameapl-3":"Please enter your first name and last name in the correct places.","nameapl-2":"Your current name matches your ID, but it seems that you have mispelled it in your name change request. Please check if this change is required and the reason for changing your name.","nameapl-4":"Please complete account verification first.","nameapl-1":"If you have changed your official name, please send a proof of name change and a copy of the new ID to Customer Support.","nameapl-7":"We cannot change your name because your middle name is not reflected in your ID. Rest assured that the middle name does not affect your use of the Binance Card. If you wish to change your name for other reasons, please specify accordingly when submitting your request.","nameapl-6":"Your current name is correct. Please reconfirm the reason for the change. If you are only applying for a Binance Card, please resubmit your application without an accented character or a symbol in your name.","fiat_withdraw_not_credit_appeal_orderid_submit_before":"This order has already been submitted.","fiat_withdraw_not_credit_appeal_orderid_wrong":"Enter a valid order ID","default-bankstatement-desc-2":"(optional) If your card's statement does not have the card number on it, please provide a photo of your bank card that includes your full name and the first 6 and last 4 digits of your card number.
To protect your card, please do not show your full card number and CVV when uploading appeal verification documents.","default-bankstatement-desc-1":"Please provide a bank/account statement from the last 3 months, which includes your name, card number, and previous Binance transactions.","default-onlinebankingtrans-desc-1":"Please upload transaction screenshots with your name and card number visible (can be separated into two screenshots). Please ensure that screenshots include transaction details of successful deposits to our platform within the last 3 months. If you have no successful deposits, then please provide screenshots of failed deposits.","default-bankstatement-desc-3":"Please upload a .pdf/.jpg/.png copy of your documents. To speed up the review process, .jpg/.png versions are preferred.","account-deletion-appeal-content-3":"If you have not verified your account, please provide a screenshot showing details of your frequently used device (at least one device), including the system version number as well as the device name and model. If your account has been verified, the device information will be used for reference only. Notes: You do not need to provide your login details. Max 8 photos The file size must not exceed 5 MB. Supported file formats: .jpg/.jpeg/.png","account-deletion-appeal-content-1":"Account deletion appeal","account-deletion-appeal-content-2":"If you have completed verification for your account, please provide photos of the front and back of your identity document (ID) submitted at the time of verification. If your ID has expired, please use your latest ID. Notes: No selfies required Max 8 photos The file size must not exceed 5 MB. Supported file formats: .jpg/.jpeg/.png","appeal-upload-photo-bank-card-statement-warning":"Please ensure that the uploaded photos include both your full name and first 6 and last 4 digits of your card number. Missing information may result in the appeal being rejected.","nft-activity-appeal-select-activity-placeholder":"Choose an Activity","nft-activity-appeal-select-activity-subtitle":"Activities","nft-activity-appeal-select-activity-note":"If you encountered non-distribution or any other related issues of NFT rewards, please kindly select the corresponding activity in the list and describe your problem below.","nft-activity-appeal-select-activity-title":"NFT Activities","facial-verification-failed-appeal-pnk-reject-reason-facetimeout":"The appeal has been rejected due to one or more of the following reasons - The document you provided does not meet our requirements, the total number of appeals submitted has exceeded our limit, or the appeal has expired due to a lack of response from you to our messages. Please return to the verification page and complete facial verification again.","nft-activity-appeal-main-title":"NFT Activities Appeal","fake-kyc-appeal-additional-doc-dec-1":"Please submit supporting material that provides proof of source of funds or source of wealth. Please refer to the list below for examples of supporting material. If you have any other associated account(s), please provide supporting material for the associated account(s) as well.","manualAppeal-no-more-than-20-file":"No more than 20 files.","fake-kyc-appeal-additional-doc-dec-2":"1. A video showing your transfer records from the deposit source wallet to your Binance account
2. Screenshots of transactions from the deposit source wallet to your Binance account
3. 3 months of payslips/bank statements showing salary payments for the last 3 months
4. Tax statement
5. Employment contract
6. Other supporting documents to substantiate your accumulated wealth
7. Written explanation of the source of funds and the reason(s) for you making crypto deposits.","fake-kyc-appeal-title":"KYC Verification Appeal","manualAppeal-statement-kycreject-read-content":"\"Today, on MM/DD/YY, I'm applying to verify my Binance account xxx@xxx.com/phone number.\"","manualAppeal-statement-reset2fa-unlockacc-read-content":"\"Today, on MM/DD/YY, I'm applying to reset 2FA methods for my Binance account xxx@xxx.com/phone number.\"","manualAppeal-reset2fa-appeal-additional-information-no-kyc-ato-desc":"If you have exceptional circumstances, please provide details.","fiat-deposit-appeal-content":"Bank transfers usually takes three business day, please kindly wait for your fund to arrive. Please submit this appeal form If your fund is not credited to your Binance account three business day after you make the bank transfer.","manualAppeal-reset2fa-appeal-close-manual":"Having difficulty submitting materials for the appeal? Click here.","manualAppeal-reset2fa-appeal-close-reason1":"You have not submitted your appeal. Let us know why by selecting one of the reasons below so that we can assist you.","manualAppeal-reset2fa-appeal-close-reason2":"I can already log in to my account and my problem has been resolved.","manualAppeal-reset2fa-appeal-close-reason5":"I am not able to submit the appeal as I cannot locate the video of me making my first deposit.","manualAppeal-reset2fa-appeal-close-title":"Reason for Cancellation","manualAppeal-reset2fa-appeal-close-reason3":"I do not have full details at the moment and will return to this later.","manualAppeal-reset2fa-appeal-close-select":"Please select a least one below","manualAppeal-reset2fa-appeal-close-reason4":"I am not able to upload my video as the size has exceeded 50 MB.","payID fraud-appeal-additional info text box":"What else would you like to let us know about the appeal? e.g. the person who reported the disputed transactions to the bank, or if you are a victim of a scam, etc.","payID fraud-appeal-video self declaration":"Today is DD/MM/YY. Please unlock my Binance account with the user ID XXX. I confirm that I have full control of my Binance account.","Sell-to-card-appeal-processing":"Your order is being processed. Please be patient as the process will take between 3-5 working days.","Sell-to-card-appeal-returned-to-BUSD":"Your order has failed and the funds have been returned to you as BUSD.","nft-content-appeal-reject-guidance-mint-faq":"Here you will find answers to the most frequently asked questions: https://www.binance.com/en/support/faq/nft?c=130&navId=130#200","nft-content-appeal-reject-guidance-minting-rule":"Please ensure that your asset is compliant with the Binance NFT Minting Rules. You can find more details on our website: https://www.binance.com/en/support/faq/binance-nft-minting-rules-17a5cbbb6b7d49fbae6e6bbf87ab76fb","nft-content-appeal-reject-reason-nsfw":"Binance NFT content policies prohibit any depictions, sounds, or texts that contain sexual, sensitive, or violent content. We have detected explicit or sensitive elements in the uploaded artwork.","nft-content-appeal-reject-reason-plagiarism":"Binance NFT content policies prohibit direct plagiarism of another author's work. We have detected a high level of similarity regarding the uploaded artwork with an existing NFT in our database.","nft-content-appeal-reject-reason-copyright":"Binance NFT content policies prohibit any usage of trademarked material without the consent of an original copyright owner/publisher. We have detected a copyright infringement with the uploaded artwork.","nft-content-appeal-title":"NFT Content Appeal","manualAppeal-supporting-doc-title":"Supporting Documents","nft-content-appeal-supporting-doc-note":"If you have any supporting documents, please upload them here.","nft-content-appeal-reason-note":"In order for us to investigate further, please provide the reason for the appeal and any supporting evidence.","payID fraud-appeal-title":"PayID Transaction Appeal","payIDfraud-appeal-title":"PayID Transaction Appeal","appeal_review_supplementary_doc_msg":"Thank you for your patience. Your is currently under review. In order to proceed with the investigation, please provide the required evidence here: #{link} The corresponding reasons, along with the required information, are listed below: #{resubmitreasons}","appeal_review_fail_msg":"Thank you for your patience. After careful consideration, we regret to inform you that the #(appealname) has been rejected. For more information, please read the following: #{reasons}","nft-content-appeal-approval-msg":"Thank you for your patience. Following our review, we are pleased to inform you that the NFT Content Appeal has been successfully approved. Please try again to mint your asset. Please upload the original artwork to ensure that the authorized asset is successfully minted.","fiat-deposit-appeal-content-USD-new":"Transfers via SWIFT usually take 1-3 working days, so please be patient and wait for your funds to arrive. If your bank has not received the funds after 3 working days, please submit this form again.","activities-reward-fraud-appeal-title":"Activity Related Appeal","activity-appeal-reject-reason-7":"Please note that the reward list is still being created. The rewards will be distributed within 14 days after the activity ends. Please wait patiently and the team will distribute the rewards as soon as possible. Thanks for your understanding.","activity-appeal-reject-reason-6":"We would like to apologize for any frustration caused and also thank you for your feedback. Your feedback will definitely help us to improve our user experience.
If you have any further suggestions, please feel free to submit your feedback here: https://www.binance.com/en/my/user-support/feedback/entry","activity-appeal-select-activity-note":""Enter the reason why you are submitting an appeal:
1) I am unable to participate due to risk or local regulations
2) I did not receive the reward"","activity-appeal-main-title":"Activities Appeal","activity-appeal-additional-doc-title":"Please upload any files you may have","activity-appeal-additional-info-title":"Please describe the situation and provide any further information.","activity-appeal-additional-doc-dec":"Feel free to provide any screenshots or videos to support your claim.","activity-appeal-reject-reason-1":"Upon checking, we found that there is no record of your account participating in this activity. Please check if you participated in this activity or another activity. Thank you for your inquiry.","activity-appeal-reject-reason-2":"Upon checking, we noticed that your reported issue is not relevant for this activity. Please check if you participated in this activity or another activity. Thank you for your inquiry.","activity-appeal-reject-reason-3":"We are sorry to inform you that your account is ineligible for this event and its rewards.
We understand your disappointment. However, we have noticed a violation of our terms and for this reason you are not eligible to receive any rewards.
For more details, please refer to our Terms of Use: https://www.binance.com/en/terms","activity-appeal-reject-reason-5":"Upon checking on the reported issue, we advise you to visit our official website:https://www.binance.com/en/support/announcement or Binance app to view the activity rules.","activity-appeal-reject-reason-4":"Upon checking, we can inform you that the rewards for this promotion have already been fully redeemed. Please note that rewards are limited and available on a first-come, first-served basis.
We sincerely apologize for any inconvenience caused by this situation and we hope that you can participate in our next promotion. Please keep an eye on our official website announcements:https://www.binance.com/en/support/announcement","nft-content-material-title":"NFT Content","activities-reward-fraud-appeal-additional-info-placeholder-v1":"Please be sure to fill in the Case ID (chat session ID) from your previous chat with Customer Support. Please also include the page link (url) of the specific activity you participated in.","inheritance-appeal-reject-reason-other":"Other.","inheritance-appeal-reject-reason-miss-doc":"Missing significant documents.","inheritance-appeal-background":"*Please note: Claimants must create a new account or log into their own account in order to submit an inheritance claim. Please do not submit an inheritance claim while signed into the deceased’s account.*","pnk-fiat-deposit-appeal-reject-reason-fraudchargeback-blacklist":"Please submit the fraud/chargeback appeal form (a link for this can be found in the email we sent to you). You can also see the specific chargeback details on the website or the app. Thank you for your understanding.","inheritance-appeal-reject-reason-not-true":"Rejected due not being a true inheritance claim.","pnk-supplydoc-additional-doc-other":"Other.","pnk-supplydoc-additional-doc-missed":"Missing document.","nameapl-9":"We cannot change your name because your account has not been verified with your ID.","appeal-fiat-sell-to-card-title":"Fiat Sell to Card Appeal","appeal-fiat-sell-to-card-basic-information":"Basic Information","bncard-failed-order-appeal-order-history":"Order History","manualAppeal-userid-holderid-selfie":"A selfie of you holding your ID","card-dashboard-status-upper-shipping":"Shipping","general-finish":"Finish it","card-dashboard-status-upper-returned":"Undelivered","card-dashboard-status-upper-delivered":"Delivered","card-dashboard-lost-card-description-br":"The card will be reported as lost and stolen and will be terminated permanently. This action is irreversible. You can reorder a few card after terminating and the reorder fee is 50 BRL.","reorder-ar-pc-warning-insufficient-fund-desc-br":"Please top up your funding wallet here first so as to continue order your Binance Card","card-dashboard-reorder-pc-title-br":"Order a new physical card","card-dashboard-activate-card-delivered-content-ar":"Your card has been delivered, please activate it now.","card-dashboard-reorder-pc-content-br":"You will be charged BRL 50 from your Funding Wallet","card-dashboard-activate-card-delivered-title-ar":"Activate your Physical Binance Card","card-dashboard-activate-card-shipped-tracking-content-ar":"Check your delivery status with Andreani number: {{number}}, and activate Card when received.","card-dashboard-activate-card-shipped-tracking-title-ar":"Your physical Binance Card is on the way","card-dashboard-activate-card-shipped-content-ar":"Your card is on the way. Please activate it once you receive it","card-dashboard-activate-card-shipped-title-ar":"Activate your physical Binance Card","card-dashboard-ar-pc-processing":"Processing application","card-dashboard-not-received-yet-content":"No fees for the reorder.","card-dashboard-activate-card-processed-title-ar":"Activate your physical Binance Card","card-dashboard-not-received-yet-title":"If you have not received your card, please order a new physical card","card-dashboard-track-delivery-btn":"Track Delivery","card-dashboard-ar-pc-processed":"Preparing to ship","card-dashboard-undelivered-title":"Delivery attempts were unsuccessful. No fees will be charged for the reorder.","dash-terminate-br-pc-desc":"You can reorder a new card after termination and the reorder fee is 50 BRL.","card-dashboard-track-delivery-content":"Please paste the link in the browser to open it.","card-dashboard-local-wallets-notification-bar":"Add your Binance Card to Mercado Pago for fuss free QR payments!","card-dashboard-track-delivery-title":"Tracking link copied","card-dashboard-status-upper-canceled":"Undelivered","card-dashboard-activate-card-processed-content-ar":"Your card is on the way. Please activate it once you receive it.","Binance_card_supporting_document_answer":"You can upload supporting documents that you might want our agent to consider while reviewing.","Binance_card_detail":"If you could not locate the corresponding transaction history record, please provide the transaction details according to below list: [Transaction time] - [Merchant name] - [Payment currency] - [Payment amount] *Please note that the above information is necessary for the team to conduct an effective review process and failure to provide the above information may result in rejected appeal/application.","Binance_card_supporting_document_questions":"Upload Supporting Document ( e.g chat record, payment transcript)","Binance_card_issue":"Transaction Issue Description","Binance_card_orderID":"Enter the Transaction Number","Binance_card_Description_description":"Please add your card transaction number relevant to this application. You can add up to 10 Transaction Number.","Binance_card_Appeal_title":"Relevant Card Transaction Number","Binance_card_Appeal_main":"Binance Card Transaction Appeal Application","Binance_card_table4":"Date","Binance_card_table1":"Status","Binance_card_table3":"Amount","Binance_card_table":"Transaction Number","Binance_card_table2":"Merchant","pnk-supplydo-additional-info-specific-reason":"The disputed transactions have been successfully credited to your account. To ensure that we have the correct information, please supply us with any supporting information that explains the reason for the dispute and why this dispute happened.","pnk-fraud-chargeback-appeal-reject-reason-info-not- enough-funds":"Unfortunately, your appeal was rejected. If you wish to resolve this issue by processing a repayment, please ensure you have enough funds in your Spot Wallet and that all documents are ready to be resubmitted.","fiat-deposit-appeal-transaction-screenshot-definition":"The bank statement should include the first 6 numbers and/or the last 4 numbers of the bank card, and also include the name and address of the account holder. You may cover any personal/sensitive information.","fiat-deposit-appeal-transaction-list-definition":"A bank statement is a document (also known as an account statement) that is typically sent by the bank to the account holder every month, listing all transactions that occurred on the account that month.","activity_appeal_ineligible_account_eventrewards":"We are sincerely sorry to inform you that your account is unfortunately ineligible for that event and its rewards as you (or your new referral, if applicable) failed to comply with our Terms and Conditions. Actions like wash trading, batch registration, self-dealing, or market manipulation can lead to disqualification. This only affects promotions and rewards, your account is normal and you can proceed with your usual account activities. Please note that repeated checks or appeals will not change this result unless there is a material change in your activity. Our system reviews eligibility automatically.","statement_video_appeal_noedit":"Please do not use any video editing tools (e.g. Tiktok, DeepFace, Synthesia...) for your statement video","fiat-withdraw-appeal-2-days":"Your transfers usually take 2 business days, so please be patient and wait for your funds to arrive. If your bank does not receive the funds after 2 business days, please submit this appeal again.","bank-anti-fraud-online-uid-internal-use-1":"Binance User ID (Internal User Only)","bank-anti-fraud-online-exceed-limit":"Limit exceeded.","bank-anti-fraud-online-transaction-reference":"Transaction Reference","bank-anti-fraud-online-uid-instruction":"Enter Binance User ID","bank-anti-fraud-online-channel-instruction":"Enter channel name","bank-anti-fraud-online-uid-internal-use":"(Internal Use Only)","bank-anti-fraud-online-uid":"Binance User ID","bank-anti-fraud-online-transaction-reference-instruction":"Enter transaction reference","bank-anti-fraud-form-edit-item-title":"Edit Item","Pay_appeal_order_info_2":"Type","Pay_appeal_order_history_title":"Pay Order History","Pay_appeal_order_history_description":"Please add the Pay order(s) relevant to this application. · Supports Mobile Top Up and Send Cash transactions. · For other merchants’ after-purchase issues, you are required to contact the merchant first before submitting an appeal. · You can add up to 10 orders with the same type.","Pay_appeal_order_info_3":"To","Pay_appeal_order_info_1":"Transaction time","Pay_appeal_title":"Binance Pay Support","Pay_appeal_order_info_4":"State","Pay_appeal_reject_key_2":"Your payment has refunded, please check in Binance Pay history.","Pay_appeal_supplydoc_additional_doc_key_1":"The document submitted is not clear, please resubmit","Pay_appeal_supplydoc_additional_doc_key_2":"Other.","Pay_appeal_reject_key_1":"Please provide detail on your appeal.","Pay_appeal_description_reminder":"(Compulsory, recommend you to fill)","Pay_appeal_description_description":"Please provide the application details. (Compulsory, recommend you to fill)","Pay_appeal_reject_key_3":"Please contact customer service support via chat","Pay_appeal_documents_title":"Upload Supporting Documents","Pay_appeal_documents_description":"Please update the supporting documents, e.g.: · If your Send Cash is completed but fund is not received, please submit proof such as bank statement. · Please upload any proof of you contacting the merchant for after-purchase issues.","Pay_appeal_description_title":"Additional Information","manualAppeal-pdf-no-password":"Please do not upload an encrypted file.","transaction-proofs-card-last2":"Notice: The card number is ending by #{last2}.","activity-appeal-reject-reason-8":"Thanks for contacting us. Upon checking, we can see that the activity in question hasn't launched yet. Please refer to <a href=“https://www.binance.com/en/support/announcement/latest-activities?c=93&navId=93">https://www.binance.com/en/support/announcement/latest-activities?c=93&navId=93 for the latest announcements.","activity-appeal-reject-reason-9":"Thanks for contacting us. Upon checking, we can see that the rewards have been distributed to your account.
Please note that it takes up to 48 hours to distribute the rewards to your account after completing quizzes or tasks.
You can check your rewards by doing the following:\nVisit the activity landing page, and go to [Reward history] to check the status.\n
Check your Funding Wallet, as some rewards are credited there.","activity-appeal-reject-reason-21":"We received your appeal regarding not receiving a reward after completing the “Send Crypto to get 1 USDT” campaign.\n
Please note that this campaign is for users who have never transferred cryptocurrency via Binance Pay before. To participate, users must send at least 0.01 USDT to another Binance user for the first time using Binance Pay.\n
Upon review, we regret to inform you that you are not eligible for the reward as you have not met the campaign requirements.","activity-appeal-reject-reason-20":"After authorizing a bid, your $1 will be locked while the transaction is being processed. If you lose the bid, your $1 will be refunded to your Funding Wallet 48 hours after the winner is announced.","activity-appeal-reject-reason-19":"We received your appeal regarding the refund of $1 after participating in the $1 game.\n
Upon checking, we noticed that you already received the refund. Please check again in your Funding Wallet.\nhttps://www.binance.com/en/my/wallet/funding","activity-appeal-reject-reason-16":"Thank you for taking the time to provide feedback. We appreciate your thoughts and insight, as they help us improve our products/services and better serve our users.\n
We will carefully review your comments and suggestions and use them to make the necessary improvements.\n
If you have any further feedback in the future, please always feel free let us know your thoughts at:\nhttps://www.binance.com/en/my/user-support/feedback/entry","activity-appeal-reject-reason-17":"We received your appeal regarding the additional ticket for inviting friends to participate in the campaign.\n
Upon checking, we noticed that you already received and claimed the additional ticket. Please check again "My ticket" on the campaign page: https://www.binance.info/en/my/wallet/account/payment/dollargame","activity-appeal-reject-reason-15":"We received your appeal regarding the additional Red Packet for inviting friends to claim a box via your link.
Upon checking, we noticed that you already received and claimed the additional Red Packet. Please check again the earned Red Packet in the campaign page: <a href=""https://www.binance.com/en/my/wallet/account/payment/binancepay/sharecryptoboxes"">https://www.binance.com/en/my/wallet/account/payment/binancepay/sharecryptoboxes","activity-appeal-reject-reason-12":"We would like to apologize for the frustration caused by you not receiving your reward.\n
Upon checking, we found that the invitee has clicked on another inviter’s referral link to participate in this campaign. Therefore no reward will be distributed for this invitee. Thank you for your inquiry.","activity-appeal-reject-reason-10":"We are writing to inform you that you have not received the rewards from our recent event due to having not completed all the required tasks. To be eligible for the rewards, participants must fulfill each of the specified tasks within the given time frame.
We encourage you to carefully review the event details and requirements for future promotions to ensure that all necessary steps are completed. Your participation is important to us, and we look forward to your continued engagement in our upcoming events.","activity-appeal-reject-reason-11":"Upon checking, we found that you have yet to claim the reward on the event page. Please visit the event page and click on \"Claim Red Packet\", then check the reward in your Funding Wallet. Thank you for your inquiry.","activity-appeal-reject-reason-13":"Thank you for participating in our campaign and for your interest in the rewards program. Unfortunately, the program is not available in your country/region, or your account has failed the risk assessment necessary for this activity. We take compliance seriously and must ensure that all participants meet the necessary requirements to be eligible for the program.
We understand that this news may be disappointing. Thank you for your understanding.","manualAppeal-common-reject-reason-contact-csteam":"Please contact Customer Support for more details and further assistance.","Pay_appeal_order_alert":"Orders with the same type can be placed only. Please submit a new appeal for another order type.","Pay_appeal_input_box_1":"Normal","Pay_appeal_p2p_channel_alert":"For Send Cash with P2P channel, please contact CS for help.","Pay_appeal_category_selection_2":"Product is faulty","Pay_appeal_category_selection_3":"Other","Pay_appeal_category_selection_1":"I haven't received the product","Pay_appeal_input_box_2":"Choose a category","Inheritance_appeal_credential_proofs_title":"1.Certified true copy of last Will/Letter of Administration/Certificate of Inheritance/Grant of Probate/other legal documents establishing your right to claim the deceased’s assets
2. Certified true copy of the deceased’s Death Certificate
3. Certified true copy of the deceased’s government-issued identification document
4. Certified true copy of your government-issued identification documents
","Inheritance_appeal_credential_proofs_reminder":"Please provide the certified true copy of Deceased/Beneficiary's Identity Document with an English translation （if the document is not in English): 1. Identification of Deceased (government issued): 2. Identification of Beneficiary/Beneficiaries (government issued):","Inheritance_appeal_supporting_evidence_title":"Supporting evidence","Inheritance_appeal_supporting_evidence_reminder_1":"Please provide notarized or documents certified as true copies by a licensed lawyer, with English translations (if the original documents are not in English):","Inheritance_appeal_supporting_evidence_reminder_2":"1. Will/Testament, Grant of Probate, Letters of Administration, Certificate of Inheritance (as applicable), Proof of Kinship, or such other formal legal documentation that establishes the Claimant’s right to claim the assets in the Deceased’s Binance account: 2. If you are collecting on behalf of other Beneficiaries/Heirs (with the exception of minor children), please attach a Power of Authorization Letter with identification documents of all Beneficiaries, including minor children (if any):","fiat-deposit-ARS-content":"ARS transfers usually take 1 business day. Please wait for your funds to arrive. Kindly submit an appeal if your funds are not credited to your Binance account within 1 business day after you make the transaction.","Inheritance_appeal_background_notes":"*Please note: 1. Claimants must create a new account or log into their own account in order to submit an inheritance claim. Please do not submit an inheritance claim while signed into the deceased’s account. 2. Please provide notarized or documents certified as true copies by a licensed lawyer, with English translations (if the original documents are not in English):*","bncard-appeal-poa-dec-1":"Please select and upload one of the supported documents. The document you select must include your name, residential address, the date of issuance, and the name of the issuer.
The following criteria must be met:
","bncard-appeal-main-title":"Binance Card Appeal","bncard-appeal-poa-dec-2":"1. The name on document must be the same as the name on your submitted ID.
2. The address on the document must be the same as the residential address you previously provided.
3. The document must not be older than 3 months.
All Supported Document & FAQ","bncard-appeal-poa-title":"Proof of Address","manualAppeal-proof-funds-dec2":"1. A video showing your transfer records from the deposit source wallet to your Binance account
2. Screenshots of transactions from the deposit source wallet to your Binance account
3. Written explanation of the source of funds and the purpose of making crypto deposits including information about counterparties (full name, nationality, contact (email/mobile no.) and profession/business nature)","manualAppeal-proof-funds-dec1":"Please submit supporting materials that provide proof of the source of funds. Please refer to the list below for examples of supporting materials. If you have any other associated account(s), please provide supporting materials for the associated account(s) as well.
","manualAppeal-selects-notMe-relative":"No, it was not me (relative).","manualAppeal-selects-notMe-relative-details":"Spouse, grandmother/grandfather, father/mother, siblings, child, other relative: aunt/uncle/cousin, etc.","manualAppeal-selects-notMe-not-relative":"No, it was not me (not relative).","manualAppeal-selects-notMe-not-relative-details":"Friend, non-related party.","manualAppeal-selects-notMe-relative-popup-plsnote":"Please note","manualAppeal-selects-notMe-relative-popup-notes":"Please note that under the Binance Terms of Use, Section II, 3.c and 3.d., Binance Accounts can only be used by the account registrant. Given that you are not the proper account registrant, please get the account registrant to verify this account. Thank you!","purchasekyc-appeal-statement-video-checkbox":"Unable to access your 2FA and would like to request for reset at the same time.","manualAppeal-proof-funds":"Proof of Source of Funds","purchasekyc-appeal-statement-video-readcopy-reset2fa":"“Today is DD-MM-YYYY, and I am confirming that this is my own account. I'm also applying to reset the Google/SMS/Email/Biometric security verification (2FA) for my account. I confirm that it is my activity, and I am contacting Binance customer service to reset Google/SMS/Email/Biometric security verification for my Binance account XXXXX@XXXXX.com.”","manualAppeal-userid-upload-title-for-purchasekyc":"Your Valid ID","manualAppeal-statement-video-upload-title-for-purchasekyc":"Statement Video","pnk-supplydoc-request-cannot-open-file":"The file you uploaded cannot be opened.","pnk-supplydoc-request-photo-unrecognizable-face":"The face in the photo is blurry and cannot be recognized.","pnk-supplydoc-request-read-statement":"Please read out the statement: \"Today is date/month/year, My name is xxx. The first 6 digits of my card are xxx and the last 4 digits are xxx. I'm applying to restore the function of purchasing crypto using a card for my Binance account: email address XXXX /phone number XXXX.\"","pnk-supplydoc-request-verified-id-blur":"The verified person's ID is blurry.","pnk-supplydoc-request-photo-no-holding-id":"There is no ID in the photo.","pnk-supplydoc-kycid-retake-selfie-with-id":"Please take a new selfie while holding the ID card.","pnk-supplydoc-request-transaction-screenshots-card-no-diff":"There is a discrepancy between the card number in the system and what you provided for the appeal.","pnk-supplydoc-request-transaction-screenshots-alternative-doc-statement":"Please provide alternative documents, such as a credit card statement or online banking statement (a full screenshot) which includes your name and first 6 and the last 4 digits of your card number.","pnk-supplydoc-request-transaction-screenshots-no-logo":"No bank name/logo in the documents provided.","pnk-supplydoc-request-transaction-screenshots-alternative-doc-card":"Please provide alternative documents such as a full image of both sides of the bank card which must include your name and the first 6 and the last 4 digits of the card number.","pnk-supplydoc-request-transaction-statement-not-meet-requirement":"The submitted card's statement does not show any deposit transactions related to Binance.","purchasekyc-appeal-statement-video-readcopy-common":"“Today is DD-MM-YYYY, and I am confirming that this is my own account. I am contacting Binance regarding my Binance account xxx@xxx.com.”","A2 fiat-deposit-appeal-content-v2":"Bank transfers typically take up to three business days to process. We kindly ask for your patience while waiting for your funds to be credited to your Binance account. If you find that your funds have not been deposited in your account within three business days of initiating the transfer, please submit an appeal to address the matter.","fiat-deposit-appeal-title-v2":"Payment Method Notification","fiat-deposit-appeal-content-v2":"Bank transfers typically take up to three business days to process. We kindly ask for your patience while waiting for your funds to be credited to your Binance account. If you find that your funds have not been deposited in your account within three business days of initiating the transfer, please submit an appeal to address the matter.","manaul-appeal-mnp-retake-photo":"Retake Photos","manaul-appeal-mnp-check-quality":"Checking image quality...","risk-confirm-card-photos":"Confirm Bank Card Photo","next-step":"Next","button-continue":"Continue","risk-confirm-photos":"Confirm Your Photos","risk-document-uploaded":"Document Uploaded","risk-customize-doc-desc":"If you need to add supplementary documentation, you can upload it here. The more information you send, the quicker we will be able to process your appeal.","risk-click-continue":"Click \"Continue\" to proceed.","risk-set-country-code":"Select Country Code","risk-phone-account":"Phone Number","risk-email-account":"Email Address","risk-files":"Files","manaul-appeal-mnp-take-photo":"Take Photo","risk-photos":"Photos","manaul-appeal-mnp-choose-album":"Choose From Album","risk-userId-account":"User ID","inheritance-incorrect-userID":"Incorrect deceased user ID/account name. Please check and submit the appeal again.","inheritance-too-many-userID":"Please select no more than 5 deceased user IDs.","BT&CC-appeal-order-not-exist-desc":"This order does not exist. Please check and ensure you submit the correct order in the appeal.","BT&CC-appeal-order-not-exist-title":"Order Not Found","appeal-component-srds-tips":"You must check all terms before you can check the final confirmation.","appeal-component-srds-checkbox-finial":"I have read and I understand the statement.","appeal-srds-title":"Scam Risk Disclosure Statement","appeal-component-srds-title":"Statement","appeal-component-srds-content-1":"Please note that your requested withdrawal may be at risk of being associated with fraudulent activities. We strongly suggest that you do not proceed. If you insist on proceeding, please read the disclosure below carefully and confirm your understanding and agreement of the following:","appeal-component-srds-content-2":"Please note that by ticking all these checkboxes, you confirm that you have been made aware of the risks associated with this transaction. You will not be allowed to proceed with the withdrawal until all the statements above have been acknowledged. Also, if you proceed with the withdrawal, the funds involved may be irretrievable, and we will not be able to recover your assets.","appeal-component-srds-checkbox-3":"I take full responsibility for this withdrawal transaction and am willing to bear any potential risks.","appeal-component-srds-checkbox-2":"I have verified the legitimacy of my withdrawal request and am confident that this transaction is secure.","appeal-component-srds-checkbox-1":"I acknowledge that Binance has informed me of the potential risks associated with my current withdrawal request, and that Binance will not be responsible for any losses directly or indirectly related to my withdrawal.","purchasekyc-appeal-additional-info-placeholder":"How did you get this verified account? Please provide us with the following info (including but not limited to):
1. The name of the platform the seller used to contact you (TG, WhatsApp, etc).
2. The account ID of the seller.
3. The link to the website used for the sale of the account.","appeal-fiat-submit-fail":"Submit Fail","appeal-fiat-submit-success":"Submit Success","appeal-fiat-link-no-account-appeal-title":"Fiat Withdraw Appeal","appeal-fiat-bank-account-info":"Bank Account Information","appeal-fiat-enter-iban":"Enter IBAN","appeal-fiat-submit-bank-account-name":"Please submit a bank account in your name:","appeal-fiat-iban":"IBAN","appeal-fiat-enter-bic":"Enter BIC","appeal-fiat-bic":"BIC","appeal-fiat-bank-name":"Bank Name","appeal-fiat-enter-bank-name":"Enter Bank Name","appeal-fiat-under-review":"Under Review","appeal-fiat-provide-prove-document":"Please upload documentation to prove that this is your bank account.","appeal-fiat-support-documentation":"Supporting Documentation","appeal-fiat-under-review-content":"Estimated completion time: 1-2 days.","appeal-fiat-enter-bank-address":"Enter Bank Address","appeal-fiat-bank-address":"Bank Address (optional)","manualAppeal-reset2fa-appeal-deposit-video-update-title":"Upload a video of a related deposit record from three months ago / Upload a video of a related withdrawal record from three months ago","pnk-fiat-deposit-appeal-reject-reason-ml-suspect":"For the safety of your funds, we're sorry to inform you that your appeal has been rejected due to our risk control policy. We would like to suggest you to use an alternative channel to buy crypto/make deposits. Thank you.","manualAppeal-reset2fa-appeal-deposit-video-update-desc":"2. Please find any withdrawal record on Binance from three months ago and record a video including the following content:
- Show the login process (on the external platform).
- Show the record of the deposit to Binance (TXID, date, amount).
- Confirm that it matches the record on Binance.","fake-poa-appeal-announcement-detail-1":"We have identified a potential irregularity in your submitted proof of address. Please submit an updated document or change to another document for verification purposes.
Please note that based on our Terms of Service & internal policies, Binance reserves the right to terminate certain business relationships at its discretion if your proof of address keeps failing verification due to the same reason.","fake-poa-appeal-main-title":"POA Appeal","fake-poa-appeal-announcement-detail-2":"By clicking the checkbox below, you confirm that you have acknowledged the above statement.","fake-poa-appeal-poa-info-title":"POA Information","fake-poa-appeal-poa-info-address-country-placeholder":"Select Country","fake-poa-appeal-poa-info-address-city-title":"City","fake-poa-appeal-poa-info-address-country-title":"Country / Region Not Applicable","fake-poa-appeal-poa-info-address-city-placeholder":"Select City","fake-poa-appeal-poa-info-address-residence-address-title":"Residential Address","fake-poa-appeal-poa-info-address-notice":"Please enter the address exactly as it appears on the document that you are about to upload as your proof of address document.","fake-poa-appeal-poa-info-address-residence-address-placeholder":"Input Address","fake-poa-appeal-poa-info-doc-type-title":"Document Type","fake-poa-appeal-poa-info-doc-upload":"Upload","fake-poa-appeal-poa-info-doc-type-placeholder":"Select Document Type","fake-poa-appeal-poa-info-doc-title":"Documents","fake-poa-appeal-poa-info-doc-notice":"Choose a document to upload. Only the documents listed below will be accepted. Transaction receipts (such as dental bills), insurance documents.","fake-poa-appeal-poa-info-doc-file-format":"Max 7 MB in .pdf/ .jpg/.jpeg/.png format","fake-poa-appeal-poa-info-address-residence-address-eg":"E.g. Hyatt Lake, 1808, 7364 Jermain Way, Al Barsha","iat-deposit-appeal-content-v2":"Bank transfers typically take up to three business days to process. We kindly ask for your patience while waiting for your funds to be credited to your Binance account. If you find that your funds have not been deposited in your account within three business days of initiating the transfer, please submit an appeal to address the matter.","fake-poa-appeal-poa-info-faq":"More Information on POA","fake-poa-appeal-poa-info-doc-file-notice":"1. The document must contain: your name, your address, issue date, and issuing authority.
2. The document must be issued under your name and match the name of the Binance account owner.
3. Please upload a full page document. Cropped images or screenshots will be rejected.","fake-poa-appeal-pnk-reject-reason-1":"Your POA verification has already been completed.","fake-poa-appeal-suspected-manipulated-document":"Our system has detected that there have been multiple instances where the proof of address provided did not meet our internal regulations. As a result, any future submissions will be automatically rejected. However, we value your trust in our services, and if you have any questions please contact the customer service.","fake-poa-appeal-reject-reason-max-attempts":"Reached the maximum number of attempts, please reach out to customer service for further assistance.","fake-poa-appeal-poa-resubmit-reason-not-accept-id":"Unfortunately, we do not accept ID as your proof of address, please submit a valid proof of address.","fake-poa-appeal-reject-reason-doc-not-meet":"Unfortunately, the document does not meet our internal guidelines.","fake-poa-appeal-poa-resubmit-reason-invalid":"The document you submitted is invalid, please submit a document as per the guidelines.","fake-poa-appeal-poa-resubmit-reason-blurry":"The document you submit is blurry, please upload a higher-quality document with all the information visible.","fake-poa-appeal-poa-resubmit-reason-prereject":"The document you submitted has been previously rejected, kindly submit a different proof of address.","fake-poa-appeal-poa-resubmit-reason-no-address":"The document does not contain any address, we would need your address in the document.","fake-poa-appeal-poa-resubmit-reason-id":"The ID you submitted has been used to verify your KYC, so kindly submit proof of address.","fake-poa-appeal-poa-resubmit-reason-not-meet-require":"The document does not meet our requirements due to misalignments in the document, kindly submit a new document.","fake-poa-appeal-reject-reason-contct-cs":"Please contact customer service for further assistance with your request.","fake-poa-appeal-poa-resubmit-reason-more-than90":"The document you submitted is older than 90 days, please submit a recent document.","appeal-fiat-no-blank-space":"Please check that you have not inserted any space in your IBAN or BIC Code.","fake-poa-appeal-reject-reason-kyc-status-update":"Your KYC status has been updated, please resubmit the documents according to the prompts on the verification page.","fake-poa-appeal-poa-resubmit-reason-name-mismatch":"The name on your document does not match the name that verified the Binance account, please explain if there is a name mismatch.","fake-poa-appeal-poa-resubmit-reason-add-diff":"The address on file we have for you does not match the address on the proof of address you submitted.","fake-poa-appeal-poa-resubmit-reason-location-mismatch":"Does your current IP address match your residential country? Please explain if it doesn't match(VPN not accepted).","activities-reward-fraud-appeal-additional-material-notice-v1":"Kindly upload the image of the error message and any relevant materials about the campaign.","activities-reward-fraud-appeal-additional-info-placeholder-v2":"Please be sure to fill in the specific campaign page link (url) you participated in.","please-select-reason":"Please select the reason","personal-info-correction-appeal":"Personal Information Correction Appeal","name-spell-incorrect":"My legal name is spelled incorrectly","appeal-not-privileged":"Appeal is not privileged","name-to-latin-id-has-latin-name":"Change my legal name to Latin character(my ID has Latin name in it)","legal-name-not-match-bank":"My legal name does not match my bank account's name","modify-app-display-name":"I need to modify App display name (my nickname)","legal-name-not-match-bank-instruction":"Please proceed to change the name attached to your bank account","modify-p2p-name":"I need to modify P2P name","reset-kyc-id-latin":"Please go to reset KYC to upload an ID with a Latin name","reset-kyc-id-new-surname":"Please go to reset KYC to upload an ID with new surname","change-name-after-marriage":"I got married and want to change my surname","dob-wrong":"My date of birth is wrongly recognized","name-to-latin-id-no-latin-name":"Change my legal name to Latin character(my ID does NOT have Latin name)","name-sorted-wrong":"My legal name sorted wrong","add-middle-name":"To add my middle name","extra-space-in-name":"Missing (Extra) spaces in my legal name","separate-first-last-name":"To separate my first name and last name","error-kyc-required":"Please finish Intermediate Verification first before applying for any changes.","error-24h-limit":"You have applied for a correction within 24 hours. Please wait auditing patiently.","file-restriction-not-met":"Please upload your files within the given restrictions and sizes","upload-dob-guide-1":"Please upload your certificate information page to ensure that the certificate owner is consistent with the account verification information.","upload-dob-guide-2":"The information page needs to contain the correct name that you need to correct and your face information.","review-success-desc":"Your appeal has been approved, and your details have been modified.","upload-dob-guide-3":"If you have completely changed your name, (such as a name change caused by a new family relationship, or a completely new name) please reset your identity verification.","upload-supporting-doc":"Upload Supporting Document","original-dob":"Original Date of Birth","dob-correction-appeal":"Date of Birth Correction Appeal","illegal-input":"Input invalid","application-refused":"Application Refused","illegal-input-dob":"Please submit your date of birth in a correct format","correct-dob":"Correct Date of Birth","activities-reward-fraud-eggdrop-appeal-title":"Binance Eggdrop Appeal","appeal-reject-user-request":"Dear Binancian, Your appeal has been rejected based on your request. Please contact Customer Support for further assistance.","appeal-reject-poor-image-quality":"Dear Binancian, Due to poor image quality, we cannot proceed with your appeal. Please user the Self Reset KYC link: https://www.binance.com/en/my/settings/profile/reset-kyc to upload ID with good quality or contact a Customer Support agent via the chat in order to update your account documents.","appeal-reject-account-deleted":"Dear Binancian, Your account has already been deleted, so there is no need to submit another appeal.","appeal-reject-still-processing":"Dear Binancian, Your verification is still processing. If you have any issues, please contact Customer Support via the chat for further assistance.","appeal-reject-violate-tnc":"Dear Binancian, Your account is in violation of our Terms, Privacy Policy, or an applicable law and/or regulation. As such, we cannot proceed with your appeal. We apologize for any inconvenience caused. Please contact a Customer Support agent via the chat for further assistance.","appeal-reject-72h-backoff":"Dear Binancian, Please try to resubmit the appeal after 72 hours.","appeal-reject-need-verification":"Dear Binancian, Please complete account verification first.","activity-appeal-reject-reason-23":"Thanks for contacting us for the reward distribution for Word of the Day (WOTD) campaign.\n\nWe're happy to let you know that the reward points you've earned through your active participation have been distributed already! You can find them in your Reward Hub.\n\nTo find your Reward Hub and check your points, please follow these instructions:\n\n1. Open your Binance application.\n2. Click on [Profile] on the bottom right of your screen.\n3. Scroll down and select [Rewards Hub].\n4. From here, you should be able to see your points. You can proceed to the [Rewards Shop] to utilize them.\n\nWe would like to take this opportunity to thank you for your support and participation during the WOTD campaign. Keep an eye out for future campaigns and opportunities!","activity-appeal-reject-reason-22":"We regret to inform you that due to compliance with local regulations, and as stated in our Terms of Use, we are currently unable to facilitate your participation in this campaign.\n\nBinance strives to provide the best services to all users, however, activities offered can sometimes vary due to local regulatory requirements. We apologize for any inconvenience this has caused you.\n\nWe encourage you to explore other Binance products, features, and promotions that might be available and accessible in your region. Please note that Binance continually works to expand its services to as many locations as possible while complying with all relevant laws and regulations.\n\nThank you for your understanding and your continued support.","appeal-reject-dob-need-reset-kyc":"Dear Binancian, Due to requested date of birth is not consistent with verification (KYC) information , we cannot proceed with your appeal. Please user the Self Reset KYC link: https://www.binance.com/en/my/settings/profile/reset-kyc to upload ID with good quality or contact a Customer Support agent via the chat in order to update your account documents.","appeal-reject-generic-dob":"Sorry, we are unable to correct the date of birth for you currently.","pkyc-survery-question-when-getacc--year-a1":"Before 2021","pkyc-survery-question-account-type-a1":"UID","pkyc-survery-question-account-type-q":"Which account are you appealing for?","pkyc-survery-introduction-dear":"Dear User
","pkyc-survery-introduction-part2":"Please promptly provide the information and ensure that is accurate. Failure to provide the required information will prevent you from proceeding to the next step of the appeals process.","pkyc-survery-introduction-part1":"We require more information regarding your purchase of verified Binance account(s) which, as you are aware, are against Binance's Terms of Use.
","pkyc-survery-question-where-getacc":"Where did you get this account?","pkyc-survery-question-where-getacc-source-type-a1":"Channel/group","pkyc-survery-question-where-getacc-source-type-a2":"Individual chat","pkyc-survery-question-where-getacc-a9":"Other","pkyc-survery-question-where-getacc-a8":"Wechat","pkyc-survery-question-where-getacc-a7":"Mobile","pkyc-survery-question-where-getacc-source-type":"Was the account acquired through a group on Telegram or via individual chat?","pkyc-survery-question-where-getacc-a5":"Twitter","pkyc-survery-question-where-getacc-a4":"Facebook","pkyc-survery-question-where-getacc-a6":"Instagram","pkyc-survery-question-where-getacc-a2":"Telegram","pkyc-survery-question-where-getacc-a3":"Whatsapp","pkyc-survery-question-when-getacc-a11":"November","pkyc-survery-question-when-getacc-a7":"July","pkyc-survery-question-when-getacc-a8":"August","pkyc-survery-question-when-getacc-a12":"December","pkyc-survery-question-when-getacc-a10":"October","pkyc-survery-question-when-getacc-a9":"September","pkyc-survery-question-where-getacc-a1":"Website","pkyc-survery-question-when-getacc-a5":"May","pkyc-survery-question-when-getacc-a4":"April","pkyc-survery-question-when-getacc-a6":"June","pkyc-survery-question-when-getacc-a3":"March","pkyc-survery-question-id-doc-requirement":"Please upload either image (jpg, png) or PDF files, each below 10MB, or video files (mp4, mov) below 30MB. You can upload up to a maximum of 10 files.","pkyc-survery-question-when-getacc-month":"Which month was it?","pkyc-survery-question-when-getacc-a1":"January","pkyc-survery-question-id-no-a1":"ID Number:","pkyc-survery-question-when-getacc-year":"When did you get this account?","pkyc-survery-question-pkyc-reason":"Why did you purchase a Binance account?","pkyc-survery-question-id-doc-upload":"Upload","pkyc-survery-question-id-doc":"Please upload your valid identitification documents (both front and back are required).","pkyc-survery-question-id-no-a2":"Passport Number:","pkyc-survery-question-id-no-a3":"Drive License Number:","pkyc-survery-question-when-getacc-a2":"February","pkyc-survery-question-nationality":"Please enter your nationality.","pkyc-survery-question-full-name":"Please enter your full name.","pkyc-survery-question-id-no":"Please enter your valid identification number.","pkyc-survery-question-tg-id-group":"Please provide the Telegram ID.","pkyc-survery-question-url":"Please provide the domain/url, https://---------","pkyc-survery-question-account-type-a2":"Registered email address","pkyc-survery-question-tg-id-indchat-notice":"Notice: The Telegram ID should look like this: https://t.me/NameExample. It is not referring to the nickname.","pkyc-survery-question-tg-id-group-notice":"Notice: The Telegram ID should look like this: https://t.me/NameExample. It is not referring to the group/channel name.","pkyc-survery-question-tg-id-indchat":"Please provide the Telegram ID.","pkyc-survery-question-account-type-a3":"Registered mobile number","pkyc-survery-question-fb-id":"Please provide the Facebook ID.","pkyc-survery-question-x-id":"Please provide the Twitter ID.","pkyc-survery-question-ins-id":"Please provide the Instagram ID.","pkyc-survery-question-wx-id":"Please provide the WeChat ID.","pkyc-survery-question-communication":"Do you have any record of your communication with the seller?","pkyc-survery-question-special-contact-info":"Please provide the specific contact information.","pkyc-survery-question-communication-a1":"Yes","pkyc-survery-question-mb-no":"Please provide the mobile number.","pkyc-survery-question-wa-no":"Please provide the Whatsapp number.","pkyc-survery-question-communication-doc-upload":"Upload","pkyc-survery-question-payment-method":"What was the payment method used?","pkyc-survery-question-payment-method-a1":"Crypto","pkyc-survery-question-communication-doc":"Please provide related screenshot(s) of your chat records with the seller.","pkyc-survery-question-communication-doc-upload-requirement":"Please upload either image (jpg, png) or PDF files, each below 10MB, or video files (mp4, mov) below 30MB. You can upload up to a maximum of 10 files.","pkyc-survery-question-communication-doc-explain":"Please explain why there are no communication records with the seller.","pkyc-survery-question-purchase-money":"How much did you pay for the account? (In US dollars)","pkyc-survery-question-communication-a2":"No","pkyc-survery-question-seller-address":"Please provide the seller's crypto address that received you money.","pkyc-survery-question-payment-method-a3":"3rd party payment channel","pkyc-survery-question-seller-accid-payment-channel":"Please provide the seller's account ID or information in this 3rd payment channel.","pkyc-survery-question-payment-method-a4":"Other:","pkyc-survery-question-3rd-payment-method-name":"Which 3rd party payment channel did you use? Please provide the channel's name.","pkyc-survery-question-seller-bank-acc":"Please provide the seller's bank account.","pkyc-survery-question-transaction-conducted":"How was the transaction conducted?","pkyc-survery-question-transaction-conducted-a1":"I made the payment first.","pkyc-survery-question-transaction-conducted-a2":"The seller provided the account details first.","pkyc-survery-question-payment-method-a2":"Bank transfer","pkyc-survery-question-transaction-conducted-a4":"Other method:","pkyc-survery-question-submit-suc-notice":"Thank you for your time, and we hope to resolve this issue promptly.","pkyc-survery-question-service-used":"If an escrow service was used, please specify which one.","pkyc-survery-question-submit-suc-appeal":"Please Click here: Appeal","pkyc-survery-question-transaction-conducted-a3":"I used an escrow service.","activity-appeal-name-detail":"Eg. Learn and Earn, Word of the Day...","activity-appeal-name":"Activity Name","activity-appeal-type":"Appeal type","activity-appeal-type-url-detail":""Please provide the activity's link (URL) from the announcement, landing page, or relevant social media post.
If you are unable to find the webpage, please advise the campaign name (eg Crypto box, Red packet, Learn and Earn, Word of the Day...) "","activity-appeal-type-url":"Activity URL","activity-appeal-type-detail":"Enter the reason why you are submitting an appeal:
1) I am unable to participate due to risk or local regulations
2) I did not receive the reward","activity-appeal-type-ineligibility":"Ineligible to participate in activities","activity-appeal-type-reward":"Reward not received","appeal-fiat-enter-sort-code":"Enter Sort Code","appeal-fiat-sort-code":"Sort Code","appeal-fiat-account-number":"Account Number","appeal-fiat-enter-account-number":"Enter Account Number","activity-appeal-additional-info-title-1":"In order to assist you, we need the following information:
1. The activity name
2. The activity's link (URL)
3. Description of the issue faced
","manualAppeal-common-reject-reason-fakepoa":"Our system has identified several instances where the proof of address you provided fails to comply with our internal regulations. Kindly reach out to our customer service via chat for assistance.","reward_fraud_appeal_reject_reason_priority_mid_2":"Unfortunately, we detected that the same identity information, mailbox, mobile phone number or device has been participated in new user campaigns, you cannot participate in campaigns or receive rewards.","reward_fraud_appeal_reject_reason_priority_low_3":"Unfortunately, because you have violated Binance's Terms of Use, you cannot participate in campaigns or receive rewards.","reward_fraud_appeal_reject_reason_priority_high_1":"Unfortunately, based on first-come, first-served basis. The reward pool of your region has been fully redeemed.","appeal-initialize-fail":"Please complete security verification to continue","forgot-account-denial-reason-1":"Sorry but we can't process your request based on current information.","forgot-account-appeal-title":"Forgot Account Appeal","forgot-account-id-title":"Upload Your ID","forgot-account-background-title":"Appeal Background","forgot-account-id-description":"Please ensure that the ID picture is not cropped, has no glare, and is not blurry.","forgot-account-background-description":"*Please note: 1. This appeal should only be used if you have forgotten your account.2. Please ensure the ID card matches the file you submitted for identity verification.3. For your account security, the review process for this appeal may take up to 48 hours. Please return to this page to check the result.","forgot-account-statement-video-title":"Statement Video","forgot-account-statement-video-description":"Please record a video and speak clearly with the statement below while holding your ID Card:
'Today is DD-MM-YYYY. I forgot my Binance account due to personal reasons. Please help provide the account information.'
Here is a guide for your reference: https://www.binance.com/support/faq/detail/3a508c53f15d48cf990a71f6c23cd6f1 ","forgot-account-additional-info-title":"Deposit Video","forgot-account-additional-info-description":"**Please be sure to upload a deposit video if you have a deposit history in the past 6 months. Otherwise, your case will not be approved.** Please follow the steps below to ensure you provide the deposit video correctly and avoid having to repeat the process: 1. Start the video from your login process to the external sender wallet/platform where your deposit originated. Make sure the website name and URL are clearly visible. *(Examples of external sender wallets/platforms: Coinbase, Bittrex, MetaMask, etc.)* *(Please be sure to cover your password in the video. You may pre-enter the username and password before starting the recording, or use Touch ID or Face ID to log in.)* 2. Once you are logged in, go to your withdrawal transaction history and find at least one withdrawal that you transferred to your Binance account. Show the transaction details, including the amount, date, and full transaction ID (txid). *(You may also check your emails from Binance for confirmation of deposits.)* Here is a guide for your reference: https://www.binance.com/en/support/faq/how-to-submit-a-video-of-related-deposit-record-6f55ebfd552b43c28ff42f839d034d73","choose-wrong-appeal-reason-notice":"If you choose the wrong appeal reason, your appeal may fail.","name-correction-rejectreason-2024-2":"Please enter your first and last name in the correct places.","name-correction-rejectreason-2024-3":"Your name correction appeal has been rejected as the appeal reason provided pertains to an unrelated issue.","name-correction-rejectreason-2024-4":"Please contact our customer support for further assistance.","name-correction-rejectreason-2024-1":"Dear user, please try to resubmit again the appeal after 72 hours.","manualAppeal-statement-reset2fa-read-content":"\"Today is MM-DD-YYYY. I am applying to change my email from [OLD EMAIL] XXX@YYY.com to [NEW EMAIL] AAA@BBB.com and reset the Google/SMS/passkey security verification for my account. I confirm that this is my own activity, and I am contacting Binance customer service to make the change.\"","manualAppeal-review-successful-reset2fa":"Your reset 2FA appeal has been approved. You can log in with your new credentials now.","shared-device-appeal-title":"Shared Device Appeal","shared-device-appeal-questions-content":"Please complete all the required questions in this section.","shared-device-appeal-questions":"Shared Device Appeal Questions.","shared-device-appeal-submit-success-content":"Thank you for submitting your appeal form. We have successfully received your submission. A confirmation email has been sent to you.","shared-device-appeal-submit-invalid":"Submission unsuccessful","shared-device-appeal-question-2":"2.Do all Binance users sharing the same device live with you?","shared-device-appeal-question-3":"3.Do you share the same device with other Binance users physically at the same location?","shared-device-appeal-question-no":"No","shared-device-appeal-upload-device":"Please upload a screenshot of your device information. Please follow this link for a detailed guide.","shared-device-appeal-question-4":"4.Do you typically log in to your Binance account at a private location like your home or at a shared public space like an internet cafe? Also, what type of device do you use to log in?","shared-device-appeal-question-7":"7.Did anyone assist you in any way with creating your Binance account?","shared-device-appeal-questions-button":"Start Now","shared-device-appeal-question-1":"1.How many Binance users do you share the same device with?","shared-device-appeal-submit-success":"Submission Successful","shared-device-appeal-question-8":"8.Are you allowing someone else to use your account?","shared-device-appeal-question-6":"6.Please share any known users’ name you are sharing a device with","shared-device-appeal-question-yes":"Yes","shared-device-appeal-question-5":"5.Please share any known users’ UID you are sharing a device with. Please follow this link for a detailed guide.","shared-device-appeal-upload-documentation":"Please upload documentation of the known users that are sharing the same device as you. Please include documents, screenshots, screen recordings, communications, and any other proof that supports your explanation.","shared-device-appeal-question-9":"9.Any additional information you would like to highlight?","shared-device-appeal-submit":"Submit","shared-device-appeal-cancel":"Cancel","shared-device-appeal-end":"Go to homepage","shared-device-appeal-question-back-5-":"for a detailed guide.","shared-device-appeal-question-5-front":"5.Please share any known users’ UID you are sharing a device with. Please follow this","shared-device-appeal-upload-device-front":"Please upload a screenshot of your device information. Please follow this","shared-device-appeal-upload-device-back":"for a detailed guide.","shared-device-appeal-question-link":"link","shared-device-appeal-question-2-v2":"Do all Binance users sharing the same device live with you?","shared-device-appeal-question-3-v2":"Do you share the same device with other Binance users physically at the same location?","shared-device-appeal-question-4-v2":"Do you typically log in to your Binance account at a private location like your home or at a shared public space like an internet cafe? Also, what type of device do you use to log in?","shared-device-appeal-question-7-v2":"Did anyone assist you in any way with creating your Binance account?","shared-device-appeal-question-8-v2":"Are you allowing someone else to use your account?","shared-device-appeal-question-9-v2":"Any additional information you would like to highlight?","shared-device-appeal-question-1-v3":"How many Binance users do you share the same device with?","shared-device-appeal-question-4-v3":"Do you typically log in to your Binance account at a private location like your home or at a shared public space like an internet cafe? Also, what type of device do you use to log in?","shared-device-appeal-question-5-front-v3":"Please share any known users' UID you are sharing a device with. Please follow this","shared-device-appeal-question-8-v3":"Are you allowing someone else to use your account?","shared-device-appeal-question-6-v3":"Please share any known users' name you are sharing a device with","shared-device-appeal-question-2-v3":"Are you allowing someone else to use your account?","shared-device-appeal-question-3-v3":"Do you share the same device with other Binance users physically at the same location?","shared-device-appeal-question-7-v3":"Did anyone assist you in any way with creating your Binance account?","shared-device-appeal-question-9-v3":"Any additional information you would like to highlight?","forgot-account-success-result":"Your request has been approved. Here is your account information: {account}.","forgot-account-success-button":"New Appeal","forgot-account-choose-country-title":"Choose Your Nationality","forgot-account-choose-country-label":"Nationality","forgot-account-choose-country-description":"Please ensure the nationality you select matches the nationality on your ID card.","forgot-account-id-photo-tip2":"A photo of your ID card with the ID number clearly visible. Please ensure that the photo is not cropped, has no glare, and is not blurry. Please upload the screenshot of your digital ID if you are using a digital ID.","forgot-account-id-photo-tip1":"Please upload only one photo.","turnstile-default":"We could not process your request. Please try again later.","forgot-account-captcha-fail":"We could not process your request. Please try again later.","OK":"OK","user-self-scam-report-contact-cs-button":"Contact Customer Service","manualAppeal-selects-notMe-thirdparty-popup-notes":"Please note that under the Binance Terms of Use, Section 7.2.b, you will use your Binance Account only for yourself, and not on behalf of any third party. As you are not the proper account registrant, you are unable to submit the appeal. Thank you !","forgot-account-alreadyKYC-error":"You are not eligible to use this appeal because you have already passed identity verification.","fake-poa-appeal-reject-duplicate-doc":"Unfortunately, your appeal was not successful. Our system has detected that you have uploaded the same Proof of Address (POA) document used in a previous unsuccessful submission. You may try again by uploading a different POA document.","fake-poa-appeal-post-reject-duplicate-doc":"Our system has detected that you have uploaded the same Proof of Address (POA) document used in a previous unsuccessful submission. Please upload a different POA document.","risk-appeal-high-risk-file-loading-data":"Loading Data","BCB-appeal-picture-tooltip":"Please upload the following documents:\n\n1. Certificate of Payment: This must include your account name, full bank account number, beneficiary name, beneficiary account number, and the transaction currency and amount related to Binance.\n\n2. Binance Fiat Deposit Page: This should display the required remittance name of your Binance account (same as the screenshot) which can be found at this link: https://www.binance.com/en-JP/fiat/deposit/JPY.","forgot-account-remark-description":"Please answer the following 2 questions here: \n1) Have you obtained a new ID card since completing your identity verification? \n2) Have you logged into your previous account within the last 30 days?","forgot-account-remark-title":"Additional Information","bab-appeal-reject-reason-no-further-action":"Please note that your appeal has failed. We will reassess your account later and may lift the ban.","BCB-appeal-receiving-bank-account-number-title-jpy":"Fiat Funding Channel:","risk-appeal-fiat-chargeback-days-resubmit":"Days since resubmission","BCB-appeal-JPY-additional-info-desc":"It may take up to 1 business day to have your funds reflected to your bank account. If it is not credited within 1 business day, we suggest you check with the bank for any successful withdrawal transactions from your Binance account. If they have already returned the funds to Binance, please write clear information in the below box.","BCB-appeal-japan":"Japan","BCB-appeal-english":"English","margin-massive-transfer-appeal":"Margin Massive Transfer Appeal","margin-im-massive-transfer-v2":"Additional Information: 1. Which trading pairs in Isolated Margin do you trade? 2. What is the main usage of your API Key on Margin: transfer in/out, borrow/repay and trade. 3. Has your API key been leaked to others? 4. Please state the reason on why you made a massive transfer operation in Isolated Margin without borrow/trade?","reward-fraud-appeal-not-privilege-content":"The appeal period for this activity or reward has expired, or you have not violated the rules related to this appeal activity recently, so you are not eligible for this appeal.","Binance_Pay_Support_main_title":"Binance Pay Support","Binance_Pay_Support_text_input_title":"Query Description (Please refer to the queries below and add your description.)","Binance_Pay_Support_add_materials_title":"Additional materials (Optional)","Binance_Pay_Support_add_materials_limits":"No more than 20 files. File size cannot exceed 30MB. Supported file formats are .jpg/.jpeg/.png/.mp4/.mov/.rmvb. Please do not upload an encrypted file.","Binance_Pay_Support_text_input_suggestion":"e.g. 1. I am facing some onboarding issues. 2. I would like to upgrade my account limits. 3. I have a question about a transaction. 4. I want to change information on my account. 5. I would like to change my Merchant Account name. etc.","merchent _appeal_review_completed":"We have completed the review of your Binance Pay Merchant inquiry ticket.","risk-appeal-reward-fraud-additional-information":"Kindly describe your issue. Input the campaign name and page link (if applicable) or upload the image of the campaign page below","risk-appeal-reward-fraud-upload-binding-proof":"Kindly upload an image of your device information","risk-appeal-reward-fraud-additional-information-title-required-information":"Required Information","forgot_account_resubmit_id_1":"Thank you for contacting us. To proceed with your appeal, please provide a clear photo of the back of your ID.","forgot_account_resubmit_id_2":"Thank you for contacting us. To proceed with your appeal, please provide a clear photo of an alternative ID.","forgot-account-denial-reason-2":"Thank you for reaching out to us. We have noticed that the statement you provided contains irrelevant information. To ensure your appeal is processed correctly, please use the following correction link to resubmit your request.","forgot-account-denial-reason-3":"Sorry, we are unable to locate your account information at this time. Please try resubmitting your appeal after 72 hours.","forgot-account-denial-reason-4":"Thank you for reaching out to us. We are unable to delete your account on your behalf. Please refer to the following FAQ for instructions on how to delete your Binance account: https://www.binance.com/support/faq/how-to-delete-my-binance-account-f02c2640a1cd44e58de68e4a49d599f6. Thank you for your understanding.","forgot-account-denial-reason-5":"Upon review, we have detected that you have two verified accounts with us. As part of our customer protection policy, each user is allowed to have only one verified account. Please confirm which account you wish to keep, and we will proceed with deleting the other account. We sincerely apologize for any inconvenience caused and thank you for your patience and understanding.","risk-delay-kyc":"KYC Appeal","risk-delay-kyc-reject-1":"We regret to inform you that, after careful review of your appeal, we have decided to uphold our original decision. Therefore, your appeal has been denied. Please wait patiently and try again after several weeks.","risk-delay-kyc-reject-2":"The documents you submitted did not meet our requirements. Please contact our Customer Service for further assistance.","risk-delay-kyc-delete-account-reason":"Please describe the reason for deleting your account.","risk-delay-kyc-delete-account-reason-v2":"Please describe why you deleted your account.","risk-delay-kyc-delete-account-reason-v3":"Please describe why you deleted your account or updated your KYC recently.","margin-im-massive-transfer":"Please answer these questions in this section: 1. Which trading pairs in Isolated Margin do you trade? 2. What is the main usage of your API Key on Margin: transfer in/out, borrow/repay, and trade. 3. Has your API key been leaked to others? 4. Please state the reason why you made a massive transfer operation in Isolated Margin without borrowing or trading?","forgot_account_resubmit_addinfo_1":"Dear Binancian, we have noticed recent activity on your account, despite your report of having forgotten your account details. Could you please provide more information or context regarding this activity to help us better understand the situation? Thank you for your cooperation.","risk-srds-appeal-not-privileged-content":"You can’t access this appeal link. Your cooldown may have ended, or you’re not authorized to use this link.","delay-kyc-reject-3":"Unfortunately, the KYC materials you submitted earlier do not meet the requirements, and we are unable to complete your verification. Kindly revisit the Verification Center and follow the instructions to try again.","risk-reset-2fa-appeal-title":"Reset 2FA Appeal","inheritance-plan-appeal-title":"Inheritance Plan","inheritance-plan-denial-reason-1":"The inheritor list does not match the will document. Please review and resubmit.","risk-appeal-srds-content":"You can’t access this appeal link. Your cooldown may have ended, or you’re not authorized to use this link.","risk-appeal-statement-video-v2":"Statement Video","risk-in-house-statement-video-recording":"in-house statement video recording","kyc-name-appeal-kyc-user-desc":"To fix a scanning error of Name on your ID, submit a Name Correction Appeal.
If you have a new legal name, you'll need to Update Identity","kyc-name-appeal-ekyc-user-desc":"You verified your identity without providing ID photos previously. Please Update Identity if your Legal Name is incorrect.","kyc-dob-appeal-kyc-user-desc":"You verified your identity without providing ID photos previously. Please Update Identity if your Date of Birth is incorrect.","kycui-name-appeal-verify-desc":"Please complete your account verification before submitting a Name Correction Appeal.","kycui-dob-appeal-verify-desc":"Please complete your account verification before submitting a Date of Birth Correction Appeal.","kycui-notice":"Notice","kycui-verify-again":"Verify Again","risk-delay-kyc-reject-3-v2":"Unfortunately, the KYC materials you submitted earlier do not meet the requirements, and we are unable to complete your verification. Please try again.","risk-delay-kyc-reject-3-v3":"Unfortunately, the KYC documents you previously submitted do not meet our requirements, and we are unable to complete your verification. Please visit the verification page to resubmit your ID information.","forgot_account_resubmit_sv_3":"Please hold the information page of your ID document and a note with the following written statement in English: "Today is DD-MM-YYYY. I forgot my Binance account due to personal reasons. Please help me retrieve the account information."
Also, please include a sentence in the note explaining any difficulties you have with speaking.
Record a video clearly showing both the note and your ID document. You do not need to say anything in the video.","forgot_account_resubmit_sv_8":"The statement in the video should be clear and easily understandable.","forgot_account_resubmit_sv_9":"The video should be of high quality, with clear visuals and audio.","forgot_account_resubmit_sv_7":"Videos with watermarks are not accepted, except when the watermark is automatically generated by the app used to record the video.","forgot_account_resubmit_sv_4":"Appear in the video holding the information page of your ID document, and clearly say: \"Today is DD-MM-YYYY. I forgot my Binance account due to personal reasons. Please help me retrieve the account information.\"","forgot_account_resubmit_sv_10":"The ID shown in the video must match the ID you have submitted.","forgot_account_resubmit_sv_6":"The person making the appeal must be the one reading the statement in the video. If you are not comfortable speaking English, you may speak in your own language. Videos where others read the statement on behalf of the appellant will not be accepted.","forgot_account_resubmit_sv_11":"The information provided in the statement video should be accurate and consistent with the details on your ID.","forgot_account_resubmit_sv_1":"In order to restore your account, please record a new statement video.
In the video, you must appear clearly while holding the information page of your ID document and say the following clearly: "Today is DD-MM-YYYY. I forgot my Binance account due to personal reasons. Please help me retrieve the account information."","forgot_account_resubmit_sv_5":"The video must be recorded in one continuous take without any edits or cuts.","forgot_account_resubmit_sv_2":"In order to restore your account, please record a new statement video.
In the video, you must appear clearly while holding the information page of your ID document, and clearly say: "Today is DD-MM-YYYY. I forgot my Binance account due to personal reasons. Please help me retrieve the account information."
If you are a non-native English speaker, you may speak in your own language and hold a written note with the full sentence in English.","delay-kyc-auto-review-status":"We have noticed that you recently deleted your account or updated your Identity Verification. We regret to inform you that we do not recommend or support the creation of multiple accounts or multiple updates of Identity Verification in a short period of time, as this is not compliant with our policies. Please refrain from continuing these attempts and patiently wait to try again in several weeks.","kycui-update-identity-dob-appeal-verify-desc":"You verified your identity without providing ID photos previously. Please Update Identity if your Date of Birth is incorrect.","update-identity":"Update Identity","kycui-update-identity-name-appeal-verify-desc":"You verified your identity without providing ID photos previously. Please Update Identity if your Legal Name is incorrect.","risk-statement-video-material-content-v2":"2. Please clearly state the following: \"Today is DD-MM-YYYY, and I am confirming that this is my own operation. I am contacting Binance regarding my Binance account xxx@xxx.com or mobile phone number\"","pnk-supplydoc-statement-video-to-reshoot":"The statement was not read out as required in the video. Please re-record and resubmit.","fake-poa-appeal-poa-resubmit-reason-document-submitted-timeout":"The document you submitted was issued beyond the acceptable timeframe. Kindly provide a more recent document for verification.","risk-show-face-appeal-title":"Face Appeal","risk-statement-video-material-content-v3":"Please clearly state the following: \"Today is DD-MM-YYYY, and I am confirming that this is my own operation. I am contacting Binance regarding my Binance account xxx@xxx.com or mobile phone number\"","risk-reward-fraud-appeal-not-privileged-content":"The appeal period for this activity or reward has expired, or you have not violated the rules related to this appeal activity recently, or the device you are using is not a commonly used device, so you are not eligible for this appeal.","risk-appeal-affiliate-enter-uid":"Enter UID","risk-appeal-affiliate-uid-not-exist":"UID does not exist","risk-appeal-affiliate-uid-exist":"UID added successfully","risk-affiliate-material-title":"Enter the UID you want to appeal","risk-affiliate-ui-add":"Add","fiat-appeal-name-issue-title":"Fiat Deposit Review Confirmation","risk-appeal-additiona-info-delay-kyc-resubmit":"Please provide the detailed reasons for your account closure and indicate how many accounts you have closed.","risk-affiliate-material-title-v2":"Enter the referee's UID you want to appeal","risk-remind-me-later-button":"Remind Me Later","risk-guide-user-set-up-ageis-qna":"To protect your account, we recommend setting up security questions now. If any risk is detected, we will use them to verify your identity and safeguard your funds.","risk-set-up-now-button":"Set Up Now","risk-aegis-agent2-verification-content":"We have detected unusual activity on your account. Please complete the security question verification to protect your funds.","risk-verify-now-button":"Verify Now","risk-statement-video-resubmit":"If your account is not linked to an email address, please state the phone number that is linked to your account in the video","risk-additional-info-reset-account":"Please provide the specific reason why you need to reset your account verification","appeal-mfa-close-v1-error":"You need to complete the verification before submitting the appeal. If you are unable to verify, please try refreshing the page or accessing it using a more common device.","appeal-rf-fail-reason-v1":"We are sincerely sorry to inform you that your account is unfortunately ineligible for that event and its rewards as you failed to comply with our Terms and Conditions. Actions like wash trading, batch registration, self-dealing, or market manipulation can lead to disqualification. This only affects promotions and rewards; your account is normal and you can proceed with your usual account activities. Please note that the system will reassess your activities later. If it finds no suspicious actions, then the ban on promotions and rewards may be lifted.","appeal-not-privilege-rf-v1":"The appeal period for this activity or reward has expired, or you have not violated the rules related to this appeal activity recently, or the device you are using is not a commonly used device, so you are not eligible for this appeal.","appeal-statement-video-v2-content":"Please clearly state the following: \"Today is DD-MM-YYYY, and I am confirming that this is my own operation. I am contacting Binance regarding my Binance account xxx@xxx.com or mobile phone number\". Please zoom in on your ID or any other documents (if any) for 3-5 seconds after you finish your statement. Make sure that all information in the video is clearly visible. Failing to do this may cause appeal resubmission.","activities-reward-fraud-evaluation-appeal-title-v1":"Affiliate Evaluation Related Appeal","activities-reward-fraud-evaluation-invitee-title-v1":"Enter the invitee's UID you want to appeal","activities-reward-fraud-evaluation-invitee-device-title-v1":"Upload the device information of the invitee's commonly used device","activities-reward-fraud-evaluation-invitee-dpvideo-title-v1":"Upload the invitee's deposit record.","activities-reward-fraud-evaluation-invitee-additional-material-notice-v1":"Kindly upload the image of the error message and any relevant materials about the evaluation.","activity_appeal_ineligible_invitee_account_eventrewards":"We are sincerely sorry to inform you that your invitee is unfortunately ineligible for that event or its rewards as he failed to comply with our Terms and Conditions Actions like wash trading, batch registration, self-dealing, or market manipulation can lead to disqualification. This only affects promotions and rewards, your account is normal and you can proceed with your usual account activities.","manualAppeal-statement-video-face-failed-note-2-1":"Please zoom in on your ID or any other documents (if any) for 3-5 seconds after you finish your statement.
Make sure that all information in the video is clearly visible. Failure to do so may result in your appeal being resubmitted.","3FA-appeal-main-title":"Withdrawal Restriction Appeal","manualAppeal-file-size-over-limit-with-param":"The #{filename} size exceeds the #{filesize} MB limit.","pnk-supplydoc-request-tel-statement-name-not-found":"We cannot verify your identity. Please upload a statement that clearly displays your full name.","manualAppeal-poa-doc-tips":"2.Please upload a proof document containing your full name, residential address, issue date, and the name of the issuing authority (issued within the last three months).
a.Accepted types: utility bills (water, electricity, gas), government letters, or bank statements.
b.Not accepted: ID card, residence permit, temporary residence permit, driver’s license, or passport.
c.Please ensure that the name displayed on the submitted documents matches the verified name of the Binance account holder.","pnk-supplydoc-request-tel-statement-bill-2-old":"Your statement is dated more than 3 months ago. Please upload a recent statement issued within the last 3 months.","3fa-appeal-reject-reason-video-issue":"Your appeal material – declaration materials do not meet requirements.","pnk-supplydoc-request-tel-statement-name-mismatch":"The name on your bill does not match your KYC name. Please upload the correct statement.","pnk-supplydoc-request-tel-statement-imcomplete":"Parts of your telecommunication bill are missing or cropped. Please reshoot the complete document showing all required information.","pnk-supplydoc-request-tel-statement-content-noncompliant":"Your declaration content does not meet the requirements. Please re-record and clearly state the following information: “Today is YYYY-MM-DD. I confirm that this appeal is submitted by myself, and all submitted materials are authentic and valid. Please lift the withdrawal restriction on my Binance account XXXX@XXX.com (or phone number XXXXX).”","3fa-appeal-reject-reason-diff-face":"Your appeal material – declaration video with face does not meet requirements.","manualAppeal-telecommunication-statement-video":"1. Please upload a declaration video containing the following content. The video must be recorded using a separate device; screen recordings will not be accepted.
a. Your face must be clearly visible in the video.
b. Clearly read aloud the following statement: “Today is YYYY-MM-DD. I confirm that this appeal is submitted by myself, and all submitted materials are authentic and valid. Please lift the withdrawal restriction on my Binance account XXXX@XXX.com (or phone number XXXXX).”
c. Show the login process to the official telecommunication provider app or website. Please display the entire login procedure, but make sure to obscure or hide your password to protect account security.
d. Access the billing section page and display detailed bills from the past three months. The video must clearly show your full name and phone number.
e. Due to different privacy protection policies of telecommunication providers, partial masking of personal information shown by the telecommunication provider is acceptable.
f. Please ensure that the name and phone number displayed in the app or website match the Binance account holder’s information exactly.","pnk-supplydoc-request-tel-statement-phone-not-visible":"The phone number is not shown on this statement. Please resubmit a statement that clearly displays the phone number.","pnk-supplydoc-request-poc-doc-expired":"Your proof of address must be recent. Please upload a utility bill or bank statement dated within the last 3 months.","pnk-supplydoc-request-tel-statement-phone-mismatch":"The phone number is not shown on this statement. Please reshoot a statement that clearly displays the phone number.","pnk-supplydoc-request-poc-doc-invaild-type":"You uploaded an unaccepted document. Please upload a valid proof of address document that meets our accepted requirements.","pnk-supplydoc-request-poc-doc-name-verify-failed":"The document must be addressed to you. We cannot accept utility bills or statements under a different person's name (e.g., a landlord or family member).","pnk-supplydoc-request-tel-statement-face-not-visible":"Your face is not visible in the statement video. Please re-record the video clearly showing your face.","3fa-appeal-reject-reason-reach-limit":"You have reached the submission limit.","pnk-supplydoc-request-same-doc":"The submitted document is identical to your previous submission. Please avoid uploading the same document again and provide a different one.","pnk-supplydoc-request-poc-doc-not-official":"We cannot accept handwritten notes or editable documents. Please upload an official bill, statement, or government correspondence.","3fa-appeal-reject-reason-poa-doc-issue":"Your appeal material – address proof does not meet requirements.","3fa-appeal-reject-reason-face-issue":"Your appeal material – declaration video does not meet requirements.","pnk-supplydoc-request-poc-doc-unreadable":"We cannot read the text on the document. Please upload a clearer image or a digital PDF copy.","pnk-supplydoc-request-tel-statement-unclear":"Your telecommunication bill is too blurry or unclear to verify. Please make sure the document can be clearly shown and recognized in the statement video.","risk-appeal-audit-pass-remark-reward-fraud-participate":"We are delighted to inform you that, after our review, your activity appeal has been successfully approved! We sincerely congratulate you and thank you for your support and trust in Binance. You can proceed to participate in the campaigns.","risk-appeal-audit-pass-remark-reward-fraud-distribute-reward":"We are delighted to inform you that, after our review, your activity appeal has been successfully approved! We sincerely congratulate you and thank you for your support and trust in Binance. Your reward will be distributed to your account within 14 business days after our notification. Please log in to your Binance account and check your rewards in Rewards Hub.","manualAppeal-appeal-materials":"Appeal Materials","kyc-fake-poa-appeal-no-permission-gps-access-denied":"Location access was denied. To submit your Proof of Address appeal, we require access to information about your current location for risk control purposes. Without this information, we are unfortunately unable to process your request. Should you wish to proceed, please enable location services in your settings.","kyc-fake-poa-appeal-no-permission-gps-access-rule":"Unfortunately you were unable to submit your Proof of Address (POA) appeal due to either one of the following reasons:
(1) Location access was denied. To submit your POA appeal, we require access to information about your current location for risk control purposes. Without this information, we are unfortunately unable to process your request. Should you wish to proceed, please enable location services in your settings.
(2) Your current location does not match your country of residence. To submit your POA appeal, both need to be consistent for risk control purposes. Should you wish to proceed, please try again once you are back in your country of residence.","kyc-fake-poa-appeal-review-pass-face-pass":"Dear user, your face verification has already been completed. Please upload a new identity document via our Verification Page.","kyc-fake-poa-appeal-no-permission-gps-country-mismatch":"We noticed that your current location does not match your country of residence. To submit your Proof of Address appeal, both need to be consistent for risk control purposes. Should you wish to proceed, please try again once you are back in your country of residence.","name-correction-appeal-name-change-instruction":"Please ensure that any name change requests exactly match the name as it appears on your official ID to avoid rejection.","name-correction-appeal-correct-legal-name-title":"Correct Legal Name","name-correction-appeal-family-name":"Family Name","name-correction-appeal-surname":"Surname","name-correction-appeal-only-your-name-instruction":"Please include your Name only. There is no need to include your Father's Name.","name-correction-appeal-name":"Name","name-correction-appeal-given-name":"Given Name","name-correction-appeal-full-name-change-instruction":"Please ensure that any name change requests exactly match the name as it appears on your official ID to avoid rejection.","name-correction-appeal-first-last-name-change-instruction":"Please ensure that any name change requests exactly match the name as it appears on your official ID to avoid rejection.","activity_appeal_duplicate_submit_reject":"We are sincerely sorry to inform you that your account is unfortunately ineligible for that event and its rewards as you failed to comply with our Terms and Conditions. Actions like wash trading, batch registration, self-dealing, or market manipulation can lead to disqualification. This only affects promotions and rewards, your account is normal and you can proceed with your usual account activities. Please note that repeated checks or appeals will not change this result unless there is a material change in your activity. Our system reviews eligibility automatically.","appeal-statement-vid-content-v2":"Please clearly state the following: \"Today is DD-MM-YYYY, and I am confirming that this is my own operation. I am contacting Binance regarding my Binance account xxx@xxx.com or mobile phone number\". Please zoom in on your ID or any other documents (if any) for 3-5 seconds after you finish your statement. Make sure that all information in the video is clearly visible. Failing to do this may cause appeal re-submission.","manualAppeal-deposit-video-80MB":"File size cannot exceed 80MB. Supported file formats are .mp4/.mov/.rmvb."}